Senior Manager
Current
Mar 2020 - Present
AeroLeads people directory · profile
Navin Roy Email & Phone Number
Senior Manager
at
Spend Cubes
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Who is Navin Roy? Overview
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Quick answer
Navin Roy is listed as Senior Manager at Spend Cubes, a with 9 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Navin Roy.
Navin Roy previously worked as Technical Trainer at Weekendr and Asst. Manager (Operation) at Igita Knowledge Services Pvt. Ltd.. Navin Roy holds Master In Social Work from Sam Higginbottom University.
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Email format at Spend Cubes
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Spend Cubes
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Profile bio
About Navin Roy
15+ Years of Industry Experience in Telecom Expense Management, Data Analysis, MIS Reporting, Survey Analysis. 5+ Years of Training Experience and Conducted 1000+ Excel, VBA & Power BI Workshops & Sessions at various locations. Participants from Delhi University, IIM Lucknow, Jawahar Lal Nehru University, Jamia Milia Islamia, Chitkara University, Amity University. Also Conducted On-site Training Programmes for Working Professionals.Visiting Faculty at :-Sri Guru Govind Singh College of Commerce (SGGSCC)-Delhi School of Economics (DSE)-Faculty of Management Studies (FMS)-Miranda House-Ambedkar University -Chitkara University
Listed skills include Management Information System, Telecommunications Billing, Team Management, Customer Service, and 6 others.
Current workplace
Navin Roy's current company
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Spend Cubes
4 roles
Navin Roy work experience
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Technical Trainer
Asst. Manager (Operation)
- Provide Wireless and Cellular Spend Management and manage Wireless Data, Voice, Global, Long-Distance & Value Added Services. - Help clients on strategic decisions including BYOD.- Identify Thrifty Bill and Billing Errors include Slamming, Cramming, Double Billing, Contract Violations, Incorrected Tariff, Tax and Surcharge, Obsolete Services etc..- Review contracts, CSR, CDR, Invoice and tariffs for various services including LD, Data, Dedicated, Switched, Toll Free, Conference Call to ensure accurate service plans, billing, etc. - Prepare MCAD Report and verifies changes against existing carrier inventory.- Prepare Account Payable Report and allocate Cost Allocation by User, Department and Cost Center.- Handle Revenue Assurance to find Billing Related Leakage like Over-discounting, Incorrect pricing plan or pricing table, Late Billing, Billing on Wrong Item, - Identify cost savings opportunities by analyze inventory for service optimizations and elimination of unnecessary or redundant services and investigate variances.- Prepare various reports - Call Length Analysis, Frequently Called Lines, PIC Exception Report, calling Statistic Rate per minute.- Review pricing of different component and services including Local Loop, PICC Fee, and other third party charges.- Review 700 & 900 calls, Collect Calls, Calling Card calls, Third Number Call etc usage.
Aug 2011 - Sep 2017
Asst. Manager (Mis)
- Prepare Monthly Agent’s Performance Report by Analysing Agent Activities on Avg Handle Time, Avg. Call Wrap Time, Avg. Hold Time Login Time, etc..- Assist Operation Manager for Work Force Management (WFM) and perform Data and trend analysis, Real Time Analysis, Staffing & preparing rosters. - Responsible for Record Management and prepare various MIS Report and Dashboard. - Generate various reports through ACD and share with client. - Monitor Inbound Call queues at a real time basis and ensure delivery of SLA's.- Conduct Consumer Satisfaction Telephonic Survey and prepare summary dashboard.- Provide direction and communication to agents to ensure customer service calls are answered in a timely, efficient and knowledgeable manner.- Ensure appropriate training and other resources to employees in performing their jobs.- Conduct Team Hurdle on a regular basis to share performance feedback and coaching to each team member.
Feb 2008 - Aug 2011
Team & coworkers
Colleagues at Spend Cubes
Other employees you can reach at spendcubes.com. View company contacts for 9 employees →
4 education records
Navin Roy education
Master In Social Work
Sam Higginbottom University
Master In Computer Application
Bachelor Of Computer Application, Computer Science
12Th
Marwari High School
FAQ
Frequently asked questions about Navin Roy
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What company does Navin Roy work for?
Navin Roy works for Spend Cubes.
What is Navin Roy's role at Spend Cubes?
Navin Roy is listed as Senior Manager at Spend Cubes.
Where is Navin Roy based?
Navin Roy is based in Delhi, India while working with Spend Cubes.
What companies has Navin Roy worked for?
Navin Roy has worked for Spend Cubes, Weekendr, Igita Knowledge Services Pvt. Ltd., and Iccs Pvt Ltd.
Who are Navin Roy's colleagues at Spend Cubes?
Navin Roy's colleagues at Spend Cubes include Sapna Rathi, Avinash Kumar Singh, and Vivekanand Sinha.
How can I contact Navin Roy?
You can use AeroLeads to view verified contact signals for Navin Roy at Spend Cubes, including work email, phone, and LinkedIn data when available.
What schools did Navin Roy attend?
Navin Roy holds Master In Social Work from Sam Higginbottom University.
What skills is Navin Roy known for?
Navin Roy is listed with skills including Management Information System, Telecommunications Billing, Team Management, Customer Service, Telecom Expense Management, Management Information Systems, Data Analysis, and Training And Development.
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