Navin Singh Email & Phone Number

Holmdel, New Jersey, United States

United States

provisioner-advanced services

East Stroudsburg PA

• Setting up service calls by generating work tickets, ensuring paperwork is complete, and equipment is available and prioritizes dispatch to the job Dispatching technicians using software (start and end of day and.
• Preparing technical paperwork necessary for the call, both for the office and for the technicians
• Adjusting schedules as new jobs come in and managing technicians time on the job in order to keep to the established schedule
• Overseeing technician job time allocation
• Preparation of preventative maintenance contracts
• Planning / scheduling monthly preventative maintenance service visits, creating new or renewal contracts

Edison, New Jersey

• Worked with project coordinators/managers in the National Activation Center to ensure that customers have their services activated and their expectations are met in a professional and timely manner.
• Configured router interfaces, IP routes for future customer activation's.
• Preformed IP and equipment moves / upgrades for existing customers during planned maintenance windows.
• Worked directly with customers, vendors, and field techs to assist in testing, and to provide technical support in any way needed to insure a smooth circuit activation.
• Managed work queues to ensure revenue and task counts met deadlines.
• Test, accept, and troubleshoot circuits, outages with voice and data.

Edison, New Jersey

Provide real time statistics to Operations Management on the productivity of Field Service Technicians.Update TBS and Remedy with information that the field provides on installation and repair issues.Responsible for coordinating the installation of new services by dispatching XO Field Technicians utilizingthe Work Force Management software. Respond to all.