Area Manager - Activation South
Bengaluru, Karnataka, India
• Achieving the business targets – across the area assigned. Key parameters being - Footfalls, Conversions, Orders, Buyers, Sales, AOV, Margins, etc.Analyzing the shift on the WOW and MOM basis in Buyer behavior, city dynamics - City Heat Map, change in Hot Selling Product group, FTB or repeat buyer %, and defining the area of focus accordingly.• Spearheading a team of 10 agents to generate an additional Business from the Buy on Phone Channel – regularly auditing, training, and analyzing & reporting the business metrics, WOW, and MOM growth and preparing Business projections.• Setting in place the operational rhythm for all key activities – Daily briefing, repair and maintenance tracker, team roster, customer interactions, customer communication, maintaining team members individual contribution numbers, etc.• Assessing and training all team members across skills such as – sales, customer handling, Pepper fry brand, and product knowledge, maintaining data, creating reports, etc. Planning and executing the Employee engagement activities.• Making area and studio level plans and initiatives – to market the studios locally, improve visibility and footfalls, create a buzz in the community.• Conducting regular audits of the Studio upkeep and maintenance status.
