Navin Manoharan Email & Phone Number

Bengaluru, Karnataka, India

Currently working as Lead for south transformation team-Managing various Projects leading to improvement in all aspects of business

Coimbatore, Tamil Nadu, India

Supporting Training Head in Training related functions.GS & Operation related Training corrective actions.Planning & Tracking :Supporting in development of Monthly/Quarterly/ Annual Training Plan for the department. and to Implement and Track the progress of the Training plan.Content Development:To Update various existing Training Modules on regular basis which include Manager Development Program.New Initiatives & Projects:Responsible for identifying opportunities and conceptualizing new initiatives and ideas to build efficiency in Restaurant Operations in alignment with business objectives. ToWork on various Training laid projects to make the Training Department robust and strong.Conducting Training:Responsible for “Train the Trainer programs” with Regional Training Team. Responsible for the development of the Training Team.MIT induction & training,OJT’s based on the TNI’s identified Online Training Platform:Responsible for optimum utilization of LMS in imparting various Training. Track the usage of LMS and prepare report on monthly basis. Manager Development:Responsible for the development of Managers Old/ New and tracking their progress.Responsible for the Crew Members developing for the Manager position. MIS & Analysis:Keep the Record of all the Audits conducted in the Restaurants on Monthly/Quarterly/ Annually Basis,Analysis the various report and prepare the monthly action plan.Building the Service Culture:Support in building the service culture through various initiatives.Track the NPS Score Card of the circle and action planning basis TNI,Keep track of all the concerns and the resolution quality with expected TAT.Drive Hustle & Winning customer culture New Product Launch:Responsible for successful launch of new products in each Quarter.Audits and action planning based on new products.

Coimbatore Area, India

Supporting Training Head in Training related functions.GS & Operation related Training corrective actions.Planning & Tracking :Supporting in development of Monthly/Quarterly/ Annual Training Plan for the department. and to Implement and Track the progress of the Training plan.Content Development:To Update various existing Training Modules on regular basis which include Manager Development Program.New Initiatives & Projects:Responsible for identifying opportunities and conceptualizing new initiatives and ideas to build efficiency in Restaurant Operations in alignment with business objectives. ToWork on various Training laid projects to make the Training Department robust and strong.Conducting Training:Responsible for “Train the Trainer programs” with Regional Training Team. Responsible for the development of the Training Team.MIT induction & training,OJT’s based on the TNI’s identified Online Training Platform:Responsible for optimum utilization of LMS in imparting various Training. Track the usage of LMS and prepare report on monthly basis. Manager Development:Responsible for the development of Managers Old/ New and tracking their progress.Responsible for the Crew Members developing for the Manager position. MIS & Analysis:Keep the Record of all the Audits conducted in the Restaurants on Monthly/Quarterly/ Annually Basis,Analysis the various report and prepare the monthly action plan.Building the Service Culture:Support in building the service culture through various initiatives.Track the NPS Score Card of the circle and action planning basis TNI,Keep track of all the concerns and the resolution quality with expected TAT.Drive Hustle & Winning customer culture New Product Launch:Responsible for successful launch of new products in each Quarter.Audits and action planning based on new products.

Coimbatore Area, India

Handled multiple Restaurants and ensured smooth and uninterrupted function of Restaurants.Was instrumental in Planning and carryout Local store marketing plans.Responsible for Conducting staff meeting at periodic intervals and ensure motivation of the team. Keeping Fun at work culture alive.Was key resource for Maintaining various MIS reports, analyse and identifying areas of opportunityResponsible for Liaison with Govt officials / environmental bodies( if required) for legal permissions/licencesResponsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfactionResponsible for Quality compliance and working for quality improvement in consultation with Quality Dept.Responsible for Developing and implementing procedures, control systems for maintaining hygiene and quality standards.Responsible for Ensuring profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.Responsible for Ensuring high quality services, resulting in customer delight and optimum resource utilization.Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.People Management, continuous Training of employees. Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets was a important key result areaResponsible Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff.Responsible for Setting up new markets and identifying opportunities to expand footprints.

Bengaluru Area, India

Handled multiple Restaurants and ensured smooth and uninterrupted function of Restaurants.Was instrumental in Planning and carryout Local store marketing plans.Responsible for Conducting staff meeting at periodic intervals and ensure motivation of the team. Keeping Fun at work culture alive.Was key resource for Maintaining various MIS reports, analyse and identifying areas of opportunityResponsible for Liaison with Govt officials / environmental bodies( if required) for legal permissions/licencesResponsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfactionResponsible for Quality compliance and working for quality improvement in consultation with Quality Dept.Responsible for Developing and implementing procedures, control systems for maintaining hygiene and quality standards.Responsible for Ensuring profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.Responsible for Ensuring high quality services, resulting in customer delight and optimum resource utilization.Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.People Management, continuous Training of employees. Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets was a important key result areaResponsible Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff.Responsible for Setting up new markets and identifying opportunities to expand footprints.

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

B.H.M, Hotel Management

Education record