Navya Prakash Email & Phone Number

Chicago, IL, US

Redmond, Washington, US

• In my current role, I lead engineering strategy and execution for digital experiences across several Technical Skilling Programs. I collaborate with stakeholders to define scope, objectives, and KPIs, and manage.
• Designed and delivered the Microsoft Learn for Educators experience, which grew from 15 to 1000+ higher ed institutional customers in 2 years
• Envisioned and led the all-up redesign of Microsoft's customer support strategy for learning programs. Introduced global availability resulting in a more than 50% improvement in customer SLA times
• Created vision and strategy for the digital experience for the Learn for Organizations offer and presented it at the CVP level. Launched the Learn for Organizations site resulting in a 50k increase in Microsoft Learn.
• Developed and implemented project management processes to ensure successful delivery of projects, including a governance model that allowed us to support 60% more projects in parallel through hybrid teams.

Bellevue, WA, US

• In this role, I was responsible for recruiting, hiring, training and coaching instructors across 10 campuses nationwide. I also owned identifying and addressing curriculum pain points and struggling students.
• Increased productivity and revenue by 120% through product development, expansion, and business model restructuring.
• Overhauled the curriculum by introducing shorter and more targeted assignments designed to focus on known pain points, resulting in a 16% increase in student success.
• Secured a partnership with Microsoft to lead Microsoft Data Science workshops globally and delivered these workshops at Microsoft Reactors to 300+ learners.
• Collaborated with central office administrators to ensure compliance with state and federal regulations.

Seattle, WA, US

• Led planning as scrummaster for a team of 14 engineers, using Agile and Kanban methodologies manage sprints, prioritize tasks, track progress, and coordinate team meetings.
• Designed and implemented a successful data migration from Oracle (SQL) to DynamoDB (NoSQL) to decrease system latencies by 30%.
• Key contributor to the Amazon Delivered Links ("buy-for-others") experience, building and integrating a Scala web service for bulk gifting across Amazon Business and the retail website.

Round Rock, Texas, US

• Resolved production support incidents quickly while maintaining service level agreements.
• Optimized database queries through indexing, query tuning and stored procedures in SQL Server environment.
• Troubleshot technical issues related to software development lifecycle and provided solutions in a timely manner.