 Promoting quality achievement and performance improvement throughout the customer care aligned with organizational goals through brainstorming and nominal group technique.  Support in the monitoring, reviewing, and auditing process compliance which is not limited to the below mentioned areas • Inbound and outbound customer care calls. • First Contact Resolution (FCR) • Quality of customer experience  Identifying the root cause of customer complaints to mitigate future hindrances.  Effectively lead support functions in Customer Operations related to forecasting, workforce management, product training /orientation, identifying process gaps and compliance check.

 Analyses the reasons behind the Trouble ticket Reopening, Repetition and Rejections and the individuals responsible for invalid rejections and reassignments. initiative to improve our customer relations further, answers to the escalated queries for customer operations Analyses and Keep a check on the ageing trouble tickets and coordinate with the relevant teams to accelerate the process of resolution. Effectively lead support functions in Customer Operations related to forecasting, workforce management, product training/orientation, identifying process gaps and compliance check.  Identifying the root cause of customer complaints to mitigate future hindrances.

 Resolving service related issues for the customers Guiding customer to purchase the right product based on their system compatibility Meeting call targets within SLA Meeting all the parameters for self and for team as a whole