Nayan A Email & Phone Number

• Over 2+ years of experience on Service-Now Development and Maintenance.• Extensive experience on technical implementation of various Service-Now modules such as Change Management,Incident Management, Problem Management, Service Catalog, Configuration Management.• Develop solutions in the Service-Now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.• Communicated with external web services using SOAP Messages and REST.• Expertise in creating UI Scripts and UI Pages and customizing into Single-page applications in Service-Now using Angular JS instead of Jelly Script.• Good knowledge in Business rules, Activate plugins, manage data with tables, Import sets and Update sets, Control system access and data security, Control access to the application and its records.• Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs.• Strong development experience in J2EE (Servlets, JSP), OOPs concepts, JDBC, HTML• Knowledge of Net beans and Eclipse tools • Hands on experience Glass Fish and Tomcat web servers - Certified ServiceNow Administrator - Incident Management Geneva Technical Accreditation - Problem Management Helsinki Technical Accreditation - ServiceNow Technical Best Practices Consultant Accreditation - Service Portal TC Helsinki Accreditation

• Servicenow Developer

  P5 Solutions, Inc.- A Bitscape Company

  Oct 2014 - Present

  • Worked extensively on Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge Management and Service Catalog in Service-Now.. • Resolving typical Users access and roles issues by checking active directory and users table.• Pulling reports and scheduling the reports as per the client requirement.• Creating the UI pages to use them in catalog items, Implemented using UI scripts.• Analyze problems; create new solutions and new techniques.• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.• Has been part of end user self-service portal management.• Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.