• The CRM is responsible for managing the organization's Customer Relationship Management ensuring the customer complaints.• Making New clients adding for the company• Generating new Business with new clients.• Responsible for Sales Order Billing • Maintain records of business on internal software.• Induct new clients to the Central Dealing Desk for smooth interaction and services.• Working closely with the marketing head to provide guidance• Analysis of the current CRM and ensuring its fit for purpose and the goals of the organization.• Experienced in Client facing role.• Required exposure in customer handling.• Building & maintaining relationships with clients & key personnel within customer companies.• Giving technical support help to clients.• Allocation of work to the operations Engineers on the basis of the incidents received.• Responsible for the smooth operations of the team and related activities. • Responsible for monthly analysis of incidents at each residence engineers site locations. • Technical sales support.• Finding rates of various IT products and negotiating with vendors for best purchase.• Responsible for support engineers material requisition arranging material with in time dispatch.• Responsible for sending faulty under warranty material to respective OEM vendors.• Taking proper follow up of above under warranty material with these OEM vendors.• Responsible for complete dispatch of materials in time.• Proper check on newly arrived materials for physical damage and proper marking for further warranty.• Complete responsibility of stock maintenance and purchases of all IT assets including CCTV and other security devises.

 Finding rates of various IT products and negotiating with vendors for best purchase. Responsible for support engineers material requisition arranging material with in time dispatch. Responsible for sending faulty under warranty material to respective OEM vendors. Taking proper follow up of above under warranty material with these OEM vendors. Responsible for complete dispatch of materials in time. Proper check on newly arrived materials for physical damage and proper marking for further warranty. Complete responsibility of stock maintenance and purchases of all IT assets including CCTV and other security devises.

 Over years of rich and extensive experience in Service Desk Co-ordinator and store & Purchase of IT devices. Currently pursuing Matrix Business Machines Pvt.Ltd. as Store and Purchase Assistant. Proven ability in improving operations through the achievements in Call management, Man Management & productivity improvements.  Proficiency in carrying out operations with extensive knowledge of the ITIL policies, norms and regulations. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organisational abilities.

IMG Service Desk is the face of IMG to all users in Wipro who needs any information or support on IT infrastructure Attending help line calls and logging new tickets as per the incidences. Handling all India Wipro location invalid quires and suggestions calls. Assigning ted requests and generating reports of TED requests. Managing central application: Podium. Pulse-how to send escalations/messages Tracker-update. phone/VoIP calls Survey-WT Pune, WT Pune-2, WI Pune, WI Pune 3D IMG Pune Mail box Check and reply mails from IMG Ad P\w Portal-Generating Pin no and Secret Answer Password Reset for team members through active directory-& log in to active directory To connect meeting through VoIP...T-con

 Worked as a Service Desk Coordinator at esteemed client’s location of CMS Infosystems Ltd.

 Responsible for Call Receiving, Call Registration and call allocation. Responsible for Material Arrangement, Communication with Engineers & Customers.  Billing of Breakdown Calls. Ensuring of call Attendance in time & within committed period. Ensuring Norms for response & downtime for the customers Breakdown call. Interacting customers for customer Satisfaction issues & all services related issues.