SaiYash Technologies Pvt Ltd is an ISO 9001-2015 certified organization that has completed more than 2 decades in existence spanning the entire era of computer generations. Having made a modest start in 2010, we have grown at a steady pace, having gained invaluable experience in Designing, Supply, Configuration, Integration, and Maintenance of IT Infrastructure and Enterprise-wide solutions to hundreds of Corporate Clients in Pune. Today SaiYash is considered one of the few IT system integration companies which provides a “single vendor” advantage to our clients. Job Profile and Responsibilities-  Responsible for Call Management and assigning tickets as per the incidences. As a Service Desk Coordinator, I am responsible for managing a Team of 60 Support engineers.for Call-Management of all esteemed clients of Matrix Business Machines Pvt. Ltd. ensuring the client satisfaction. Taking daily reporting of a team of over 60 professionals to achieve total customer satisfaction through providing quality service and dealing efficiently and professionally with customer’s issues. Giving technical support help to clients. Responsible for the smooth operations of the team and related activities. Responsible for monthly analysis of incidents at each residence engineers site locations. ISO 9001:2008 System Management as a Management Representative. Co-ordination with vendor for hardware / software support. Finding rates of various IT products and negotiating with vendors for best purchase. Responsible for support engineers material requisition arranging material with in time dispatch. Responsible for sending faulty under warranty material to respective OEM vendors. Complete responsibility of stock maintenance and purchases of all IT assets including CCTV and other security devices.

Job Profile and Responsibilities- Service Desk Coordinator Responsible for Call Management and assigning tickets as per the incidences.. As a Service Desk Co-coordinator, I am responsible for managing a Team of 60 Support engineers. I am responsiblefor Call-Management of all esteemed clients of Matrix Business Machines Pvt. Ltd. ensuring the client satisfaction. Taking daily reporting of a team of over 60 professionals to achieve total customer satisfaction through providingquality service and dealing efficiently and professionally with customer’s issues. Giving technical support help to clients. Allocation of work to the operations Engineers on the basis of the incidents received. Responsible for the smooth operations of the team and related activities. Responsible for monthly analysis of incidents at each residence engineers site locations. Technical sales support.( Presale support) ISO 9001:2008 System Management as a Management Representative. Co-ordination with vendor for hardware / software support.