Nayan Mahajan Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, United States

- Acting as the primary point of contact for business customers, ensuring they have the necessary resources for achieving success.- Developing and implementing strategies to increase the adoption of DigitalOcean within organizations, aiming to build strong brand recognition.- Collaborating with Solutions Engineers, Customer Success Engineers, Marketing, and leveraging customer insights to drive positive outcomes.- Fostering customer engagement to improve customer retention, drive revenue growth, and promote product adoption.- Proactively monitoring and analyzing usage patterns to identify opportunities, mitigate risks associated with contract renewals, and boost adoption rates.- Utilizing analytical skills, recognizing patterns, and effectively communicating technical concepts to comprehend the developer journey, tools, and infrastructure requirements.

Manhattan, New York, United States

- Assisted faculty members or departments with various academic and administrative tasks.- Provided support in organizing and coordinating departmental events, workshops, or conferences.- Assisted in the development and implementation of curriculum materials or instructional activities.- Supported faculty members in grading assignments, exams, or papers.- Assisted with student advising, including course selection, registration, and academic guidance.- Participated in departmental meetings and collaborated with faculty and staff on various initiatives.- Provided assistance to students, answered their inquiries, and offered guidance.

New York, New York, United States

- Supported Customer Success Managers in managing and nurturing customer relationships.- Collaborated with Customer Support to address customer concerns and troubleshoot issues.- Contributed to customer success initiatives and analyzed customer data.- Assisted in creating and maintaining internal documentation and reports.- Collaborated cross-functionally with teams to enhance customer experience.- Familiarized myself with customer success tools and optimized workflows.- Conducted research and analysis on market trends and customer needs.- Proactively engaged in continuous learning and seeking feedback for growth.

Brooklyn, New York, United States

• Supervised test-takers in a quiet and controlled environment and assured adherence to the rules of the testing center. • Assisted test takes with technology-related issues.

New Delhi, Delhi, India

• Sourced Oxygen Concentrators and Medical Equipment to hospitals, administrators and organisations Pan India.• Monitored day-to-day operations and analyzed key lanes performance of first & last mile operations. • Designed standard operating procedures, mapped requirements, and provided the best solutions to the business. • Primary point of contact for all my clients, operations, billing, and internal teams. • Monitored speed of delivery, volume, and root cause of fluctuations in the network.• Organised team meetings to address day-to-day constraints and provide system knowledge to my fellow colleagues. • Managed the Non-delivery reports and evaluated the performance reports for all my clients on a regular basis. • Conducted NPS survey both internally and externally. • Met with prospective clients to enhance base and emphasized on enhancing the client’s satisfaction. • Analysed results of operations to discover more efficient ways to utilize resources. • Shared inputs over network expansion considering competitor presence and their strategies.

New Delhi Area, India

• Headed the project "National Accounts Restaurant Driver Cancellations" where I had to keep a track of restaurants driver cancellations, serviceability and ensure the growth of such accounts in Delhi.• Headed the project "Razor" to increase the serviceability of restaurants facing challenges by solving their operational issues (such as incorrect timings, location correction/changes, by ensuring cold calling was being done to these restaurants and their growth was being analysed on a regular basis) to make sure that the restaurants are actively delivering food on Swiggy round the clock.• Worked in coordination with the other teams to ensure an appropriate turn-around time for every task, thereby improving the equity with restaurant owners and consumers.• Worked with restaurant partners in solving operational problems and ensuring retention (payments, packaging, partner app problems etc.)• Ensuring a high automated order acceptance %, minimising the % of edits or cancellations by the restaurants.• Analysed issues, patterns, and concerns of clients regarding the availability, complaints, price parity, and use of the application through business analytics tools like PowerBI and Microsoft office.

Pune, Maharashtra, India

I was elected as the Cultural Representative in the student council of my university, which accorded me an opportunity to bring together students of varied cultures and ethnicity, to come under one roof and work as a Team.

Pune, Maharashtra, India

I was elected as the anti-ragging head of my university by my faculty members and achieved the mission of zero ragging cases.

Pune, Maharashtra, India

Pune, Maharashtra, India

Worked towards increasing financial literacy amongst students.

Pune, Maharashtra, India

In 2019, I had an amazing opportunity to organise a TEDx conference in my institute where prominent personalities spoke their heart out on the topic “What dreams are made of?” which deeply motivated me to chase my dreams.

Delhi, Delhi

• An intern under the marketing department, worked on assignments like market research and study regarding competitor's brand building activities, observed the introduction of new products and dealer's schemes that floated in the market.

Pune, Maharashtra, India

I Headed the Department of Sponsorship for the Annual Fest, enabling me to revamp the department through my management and leadership skills. Here I worked hand-in-hand with 17 other departments to accomplish given objectives.Led a team of thirty students to generate sponsorships worth one hundred thousand dollars for organising Sympulse’18 a National Level festival.

Pune, Maharashtra, India

Pune, Maharashtra

Managed promotion and sale of all the events organised and helped them in building their brand name and functioning of various events.

Ms, Management Of Technology, 3.9/4.0 Gpa

Activities and Societies: Programming Commissioner - Graduate Student Council.NYU Merit Scholarship recipient Courses - Global Innovation.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Shortlisted as in exchange student on full scholarship at the ESSEC Business School in France, thereby endowing me with valuable.

Bachelor Of Business Administration - Bba, Marketing And Accounts&Finance

Activities and Societies: Student Council (Cultural Representative), Anti Ragging Committee Head, Head of Department (Sponsorship), Core.

Higher Secondary, Business/Commerce, General, 94.2%

Activities and Societies: Student Council (Inter House Captain), Participated in multiple Model United Nations ConferencesTopped Army.

Marticulation, 90%