Nayan Roy Email & Phone Number

Managing Windows Server &vCenter 2008/2012/2016/2019 Active directory and its components. Migration, Implementation, Monitoring around 500+ servers. Supported and Managed VMware ESX 6.0and 6.7 infrastructure for production/non production environments including HA/DRS Clustering.Experience in configuring Hardware ISCSI to Rack servers and add Storage to VMware ESX Hosts. Trouble shooting all servers issues and managing Domain Controller, User A/Cs, GPO, Permissions, Server Manager, DHCP Server, DNS Server, Sites WSUS Server, WDS Server, Web-filter Server and EPO Server. Patching of Server through WSUS.Working in a team of 16 membersMaintaining Regular Backups of Domain controllers and it has to be restored whenever situation Demands.Installing, Maintaining & Trouble shooting all kinds printers Installed in Domain,Co-coordinating with the Vendors for Hardware Supports, Warranty and other issues related to IT.Mentor L1 Engineers. Conduct face-to-face meetings with engineers. Drive learning and development opportunities. Managing Incident management queue for the entire Project as a Service Management Lead.Manage customer escalation and provide appropriate resolution. Facilitate the timely resolution of customer issues and case escalations; RCA preparation and meeting SLA for RCA submission.Work with Change & Problem Management Tools.Problem determination and resolution within Expected time frame.

Listed skills include Bpo, Technical Support, Team Management, Vendor Management, and 8 others.

• 

  St.Xavier'S