Brian Naylor Email & Phone Number

United States

-Design, develop & deliver complex, blended learning solutions that are highly engaging and use blends of modern learning options for sales systems training -Measure and evaluate data for insights on impact of learning to ensure business needs are met and Identify gaps for future updates.-Lead and partner with an internal network of stakeholder groups in sales and sales operations/support to design, prioritize and deliver learning solutions -Leverage agile learning tactics for… Show more -Design, develop & deliver complex, blended learning solutions that are highly engaging and use blends of modern learning options for sales systems training -Measure and evaluate data for insights on impact of learning to ensure business needs are met and Identify gaps for future updates.-Lead and partner with an internal network of stakeholder groups in sales and sales operations/support to design, prioritize and deliver learning solutions -Leverage agile learning tactics for analyzing, designing, developing, implementing and evaluating performance solutions. -Mentor and coach peer developers as appropriate to improve Instructional Design and development skills -Maintain project plans for ongoing learning deliverables. Show less

Portland, Oregon, United States

Responsible for developing, conducting and delivering system training to all levels of employees.Responsible for promoting adoption and productivity through training and creation of support materials.Creating tip sheets, interactive training, job aids and technical self-support articles.Achievements:- Help to create, organize and present Microsoft Office 365 training.-Worked on various projects that included updates to technology; such as, internal intranet switched to… Show more Responsible for developing, conducting and delivering system training to all levels of employees.Responsible for promoting adoption and productivity through training and creation of support materials.Creating tip sheets, interactive training, job aids and technical self-support articles.Achievements:- Help to create, organize and present Microsoft Office 365 training.-Worked on various projects that included updates to technology; such as, internal intranet switched to SharePoint Online, updates to ticketing and article system, and move to Microsoft teams.-Spearheaded a Community of Practice to pull together all training/instructional design job roles at Legacy to promote cross-functional communication, network skill sets and set guidelines across the organization. Show less

Analysis, planning, creation and deliver of training to target audiences in person, virtually or via video.Film, edit and produce promotional and educational videos for IT projects that raise awareness and communicate changeVoiceover work for various video types; training, promotional, etc.Utilizing Camtasia and Adobe Creative Cloud suite to create technical, informational and promotional video or document content for release company wide Utilizing graphic design skills to… Show more Analysis, planning, creation and deliver of training to target audiences in person, virtually or via video.Film, edit and produce promotional and educational videos for IT projects that raise awareness and communicate changeVoiceover work for various video types; training, promotional, etc.Utilizing Camtasia and Adobe Creative Cloud suite to create technical, informational and promotional video or document content for release company wide Utilizing graphic design skills to create training and support materials based on the scale and audience of each projectAchievements:• Created video content for a renewals project team that lead to them winning a Leadership Award.• Delivered and managed a regular monthly "how to" video series that featured 1-2 minute videos on existing IT tools and best practices.Videos were incorporated into new hire orientation and achieved 60-80% hit rate in the corporate audience which reduced help desk calls as a result.• Creation of infographic handouts that assisted in company wide adoption of a new video conferencing system. The handout helped inform and educate, thus reducing support requests.• Designed and implemented video production guidelines and processes to assist teams requesting work product, seeking video approvals, as well as set a standard for video work within the team. • Salesforce certification as an administrator and marketing email specialist. Show less

Portland, Oregon Area

(Department Re-org and title/responsibility change)Create training and support materials based on the scale and audience of each projectUtilizing Camtasia and Adobe products to create technical video content for release company wide Provide guidance and transitional expertise of technical aspects of each projectDeliver training to target audiencesAnalyze support issues during transitional periods for trends and adjust deliverables based on trend dataProvide support… Show more (Department Re-org and title/responsibility change)Create training and support materials based on the scale and audience of each projectUtilizing Camtasia and Adobe products to create technical video content for release company wide Provide guidance and transitional expertise of technical aspects of each projectDeliver training to target audiencesAnalyze support issues during transitional periods for trends and adjust deliverables based on trend dataProvide support coverage during transitional period for projectsManage content for currency in supported knowledge basesTransition final project knowledge and expertise to assigned Subject Matter ExpertsAct as a primary resource on multiple projects Show less

Portland, Oregon Area

Oversee the delivery of key project items including FAQ & Training DocumentationProvide subject matter expertise during project build outTrain and support subject matter experts and support teamsCreate and manage reporting on key metrics for projects

Portland, Oregon Area

HDI Support Center Analyst certification achieved while in this positionFirst point of contact for all technical support issues for 10,000+ employees and contractorsQueue Management for 30+ analystsTraining new hiresAssisting in interviewingMentoring of fellow analystsWorking with various systems (Mac/PC/Linux), creating/maintaining AD accounts, Exchange and Gmail, VPN and remote assistance.

Computer support for an office of over 500, plus three satellite offices and several remote workersProject management work regarding a full office location move; insuring needed items are completed by deadlinesTraining about technology for new hires on first dayImplemented a digital signage solution to better communicate to our users our schedule, workload and achievementsManaged several vendor relations regarding conference lines, web conferencing and other needed… Show more Computer support for an office of over 500, plus three satellite offices and several remote workersProject management work regarding a full office location move; insuring needed items are completed by deadlinesTraining about technology for new hires on first dayImplemented a digital signage solution to better communicate to our users our schedule, workload and achievementsManaged several vendor relations regarding conference lines, web conferencing and other needed servicesSetting up and supporting large and small conferences and eventsSetting up new hires (computer, AD and Exchange accounts, phones) and training them on their 1st day Show less

Portland, Oregon Area

As a member of the Technical Support team helped a large and diverse customer base, took anywhere from 40 – 90 support calls per week and insured that experiences with customers created a positive image for the companyHelped to create and modify a weekly status report on Technical Support and Help Desk metrics that was used to inform several members of the company of our successesTrained new hires in the use of technology on their first day with the companyCreated and supported the… Show more As a member of the Technical Support team helped a large and diverse customer base, took anywhere from 40 – 90 support calls per week and insured that experiences with customers created a positive image for the companyHelped to create and modify a weekly status report on Technical Support and Help Desk metrics that was used to inform several members of the company of our successesTrained new hires in the use of technology on their first day with the companyCreated and supported the use of survey tools which generated increased use of feedback to guide the departmentsTook over the process of donating old hardware, creating new relations with two different charity groups in the process Show less

Portland, Oregon Area

Help Desk and Desktop Support for a company of 260 employeesCreated new training sessions and materials for other employees to insure understanding of the technology that was in use. Also documented new security policies for a company that quickly expanded from 75 to over 200 employeesAssisted in managing an office move into a larger office space, insuring that all systems were functional for employees before they arrivedDuring a long term vacancy, I filled in as the lead Network… Show more Help Desk and Desktop Support for a company of 260 employeesCreated new training sessions and materials for other employees to insure understanding of the technology that was in use. Also documented new security policies for a company that quickly expanded from 75 to over 200 employeesAssisted in managing an office move into a larger office space, insuring that all systems were functional for employees before they arrivedDuring a long term vacancy, I filled in as the lead Network Administrator, insured that there were no gaps in service and was able to keep the network running for several months until the position was filledDue to that I was offered the job of Help Desk Coordinator; managed and monitored requests, assigned tasks to other techs, organized and scheduled 24x7 support calendars, supervised and reported on their performance to management Show less

Portland, Oregon Area

Office support for a very busy financial consulting firm, organizing documents and filingArchivist for old documents, coordinated retention or destruction. Created a new more streamlined process of archival and drafted a paperless retention planData review of financial statements, processed data to be entered and analyzed

Portland, Oregon Area

Supported a non-profit government funded cancer research administrative officeWorked with multiple doctors and nurses and insured that physician paperwork was up to date and currentSet up meetings between large and small groups and made travel arrangementsProvided technical support for the office as well as any outside customers, responsible for the web site and maintained Access Databases, queries and information requestsWorked with a high level of patient confidentiality and… Show more Supported a non-profit government funded cancer research administrative officeWorked with multiple doctors and nurses and insured that physician paperwork was up to date and currentSet up meetings between large and small groups and made travel arrangementsProvided technical support for the office as well as any outside customers, responsible for the web site and maintained Access Databases, queries and information requestsWorked with a high level of patient confidentiality and interacted with participants in cancer studies Show less

Portland, Oregon Area

Provided Technical Support over the phone for a cable Internet Service Provider Handled a high volume of calls on a regular basis and utilized a ticket tracking system to track call status and resolutionAssisted customer in troubleshooting network settings, TCP/IP issues, as well as proxy settings and mail server issuesAssisted customer with installing software and troubleshooting hard/software problems on Windows and Macintosh machines

Classical And Ancient Studies

Computer And Information Sciences And Support Services

Diploma, International Business

Ranger

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