Naz Iram Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Deliver high-level support to BUPA clients who are commencing or in the process of receiving health treatment for a variety of medical diagnoses and therapies including cancer, psychiatric illness, long term admissions and ICU care.• Act as the primary point of contact between the claimant, BUPA medical advisors, external care providers and claim administrators, coordinating all case requirements to ensure smooth and efficient delivery of patient care.• Oversee high-value insurance cases from start to finish, evaluating claimants’ requests, liaising with doctors and specialists to review case progress and supporting claimants through claim approvals, medical advice, second opinions and insurance limits.• Work closely with brokers, sales teams and the HR department for cases not covered within the insurance capacity.• Production of a new Mental Health Program to improve psychiatric network coverage, the identification and management of diverse psychiatric disorders and education for patients, case managers and associated case handlers.

Dubai, United Arab Emirates

• Coordinated and executed The Health Bank’s newly developed HIE systems, ensuring the Electronic Health Records (EHR) were operating effectively and accurately.• Assisted with the digitalisation of health records to enable worldwide medical records access through systems configuration, records collation and creation of the Universal Electronic Medical Records.• Managed the HIE systems implementation, completing the system setup and provided comprehensive user training.• Liaised with corporate stakeholders, Dubai Health Authority (DHA) representatives and senior leadership to ascertain best practice protocols and providing advice on strategic business decisions.• Reviewed system records and produced monthly audit reports to ensure adherence to policy, process and KPI’s. • Acting as a member advocate, preparing detailed health portfolios to produce maximum care benefit plans and ensure member health care goals are met and maintained.• Provided staff training to new and existing employees, completing performance appraisals and other employee management and development requirements.KEY ACHIEVEMENTS• Held significant and imperative roles in the clinical operations and setup of three company’s; VIP Care and Support (UK), The Health Bank (UAE) and Elite Home Care (UK).

Birmingham, United Kingdom

• Answered incoming telephone calls from the public via the NHS hotlines and provided medical health assessments over the phone based on the patient's symptom descriptions and assessed the level of medical urgency.• Performed critical triage nursing assessment and directed patients to the best medical care available as well as dispatching ambulatory and police services where necessary.• Educated patients, their families and support carers on the patients described symptoms and conditions to enable them to better understand their conditions and necessary health management requirements.• Supervised team members, ensuring accurate health assessment delivery and assisted with emergency dispatch.

United Kingdom

• Provided clinical care to patients presenting with impaired psychological symptoms and those diagnosed with mental health challenges including acute depression, psychosis, personality disorders and other psychiatric conditions.• Managed the care of patients admitted for substance abuse and at high risk of self-harm, suicide or rapid deterioration.• Assessed patients upon admission and worked with other medical professionals to prepare and implemented patient care strategies in line with regulations for patients sectioned under the Mental Health Act.• Collaborated with crisis intervention teams, community psychiatric and social services, General Practitioners and Counsellors to determine patient action plans, educating both patients and their families on medical diagnoses.• Responded appropriately to distressed patients applying de-escalation and conflict resolution techniques and strategies.

Bristol, England, United Kingdom

• Employed by BUPA to work initially as a Senior Nurse at the Parklands Court BUPA Nursing Home in Bloxwich and then transferring to the Amerind Grove Nursing Home in Bristol.• Oversaw patient care plans under the guidance of physicians and medical specialists, providing residents with support and nursing care with the utmost respect, compassion and empathy.• Completed new resident admissions and assessments, managing administrative processes and ensuring the correct documentation for care files and chart monitoring.• Managed day-to-day issues including staff absences, multisite campus safety and operational setbacks.• Delivered staff training to ensure ongoing professional development and completed employee appraisals to deliver performance feedback and to drive their career goals and ambitions.

Birmingham, England, United Kingdom

• VIP Care & Support was a private care company that provided assistance and clinical care to community members requiring mental and physical support. Joined the company in the start-up phase to provide expert knowledge on healthcare operations.• Worked in partnership with two Company Directors to provide operational and administrative support during the initial company setup stage and beyond.• Wrote policy and procedure for each healthcare division including mental health, respite care, dementia care and other clinical specialties.

Stourbridge, England, United Kingdom

• Provided support to students who attended the college and suffered from varied complex learning, emotional and behavioural difficulties and mental health conditions such as ASD and Asperger syndrome.• Worked with students to assess both urgent care and non-critical symptoms, delivering action plans in accordance with the severity of the patient and situation.• Reviewed student treatment plans and provided necessary psychiatric, psychological and counselling referrals. And managed patient records, ensuring file updates and amendments.• Collaborated with care coordinators to make appropriate patient care recommendations in line with college policy the Mental Health Act and the patient’s best interest.

Staffordshire, United Kingdom

Lichfield, England, United Kingdom