Nazareth Perez Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

United States

Chicago, Illinois, United States

-Responsible for proactive communication to Sales Operations team and customer to resolveissues/challenges for both B2B and D2C-Collaborative cross functionality with Supply Chain, Shopper Marketing, Sales Operations teams to ensure a collective approach to service the customer needs-Worked with inventory team and distribution centers for stock levels and arrange shipping for international orders or orders stuck in routing-Contribute to delivering 48 hour Service Level Agreement (SLA) with subscriptions/ orders and educated consumers for Vital Proteins-Master sales, communication and case management systems including Shopify, Salesforce , ShipEdge, Net suite and Amazon-Cross Functional Collaboration to support various special projects: -Assist Events Team with trade shows/ conventions such as National Restaurant Association -Support VP Retail Marketing Team by developing and implementing Point of Sale marketing strategy to gain customer insights for each channel of trade -Report to Shopper Marketing Team on retail trends and issues such as promotions/activations and sampling/demos in stores through customer support

Chicago, Illinois, United States

-Developed and owned the social media strategy and content for brand that totaled 60K followers across all social channel-Handled strategic planning, content strategy, and execution of posts across Instagram, Facebook, and TikTok-Reduced customer support requests by 7% by engaging with customers on social media whenever they had product/booking issue-Used Photoshop, Canva, Capcut to create compelling visualizations that regularly had engagement -Utilized social media analytics tools, such as Merticool, to track, analyze, manage, and monitor Instagram. -Social Media Scheduling with Later-Used other marketing Tools such as Planoly and Chat GPT

Chicago,Il

- Used Millennium Schedule Software to book appointments-Focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests

-Handle all customer payment and credit transactions-Responsible for the daily balancing and reconciling of cash office account/s