To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice.Contribute to cost efficiencies through responsible utilisation of work related resourcesPrevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)Provide great customer service to external clients entering the branch to get assistance with banking or financial needsContribute to teamwork and inclusivity within own teamIdentify and utilise opportunities to assess and improve own performanceEnsure operational excellence through the delivery of work processes according to defined quality standardsOptimise work through the application of learning experiencesBuild and maintain stakeholder relationshipsDeliver customer service through adherence to quality service standards

Preparing of legal documents iro property finance, motor vehicle finance, asset finance ,developments, valuations, insurance follow ups, payments iro finance , debit orders and other adhoc queries, ordering of stationery, toners to office printers and maintenance, relieve reception, preparing signed docs for submission to legal department iro bond instruction ,follow up on progress on bond registrations with attorneys, preparing of facility letters, invoices iro finance admin costs, CIPC , bankcodes requests, opening of business banking accounts, provide leads on.potential clients / cross sell.

Attend to client queries, eft, redemption, debit orders , fica, change of details on accounts, relieve teller , reception,opening of business banking accounts, provide leads on.potential clients / cross sell. Generate potential leads into investments and finance to relevant departments

Preparing Legal documents iro appRove's finance applications, collections of finance arrears , debit orders,payment of vehicle finance,logging of all original vehicle registration documents of vehicles financed by the bank, opening of business banking accounts, provide leads on.potential clients / cross sell.

Ordering of Branch stationery, branch manager dairy, adhoc payments of branch, admin iro unit trust applications , redemption, month sales schedule, relieve teller, receive incoming and outgoing mail, manage all calls and directing to relevant departments or staff, filing, adhoc payments iro water, telephone etc, manage the toners of office printers and services. Cross selling all bank investment and electronic banking products.Generate potential leads into investments and finance to relevant departments