§ Proactively identified ~30% fraud loss underreporting from coverage area by an in-depth analytical analysis of fraud trends while the division underwent a customer migration to an in house platform which resulted in broken loss data streams avoiding potential regulatory impacts. § Created a Risk Assessment to follow systemic errors found by my review of coverage area loss data tracking that discovered additional underreported losses in systems of record for two additional areas § 6 separate audit issues opened during my first full year, equal to the entire amount opened by my colleagues.§ Resolved automated account opening scheme powered by AI in the online discount brokerage space§ Stood up coverage in digital brokerage area that was not in scope for GFC before my arrival. All 2nd line aspects were nonexistent prior to my purview including process monitoring and testing, executive compliance and metric monitoring.

2021 Valiant Award Recipient Created and staffed an operational risk group to cover proactive risk identification upstream through escalations, triage, remediation, gap analysis, and initiative ownership and implementation Managed a team of 18 FTE in 5 separate risk pillars (CIFM, Collections, Operational Risk, MRR Trade Manipulation Review, and Risk reporting.  High risk terminations including legal disputes and elder abuse MRR (Market Manipulation Software) automation – reducing primary platform complaint driver by replacing manual compliance tool with automation – 96% volume reduction (~3,000 trade/day to less than 200) no additional risk.  Aligned additional groups such as Social Media Review, Business Risk Review, Operational Loss, Collections/Recovery and Operational Risk to vertically align downstream procedures and create efficiencies  Operational Loss- large tax liability mitigation – issue arose from rep error concerning international tax withholding. Developed tax theory based on original treaty document (Japan, Norway) against in house tax council analysis. Confirmed tax theory with OC and successfully pulled back ~$400k in tax prepayment from IRS.  Defined and recreated Hold Harmless process which had lapsed shielding firm from risk and limiting unnecessary payouts (prompted by $500k fraudulent check claim which through partnership and review of federal law was able to prove liability lay with originating financial institution)  Developed and implemented review process to cover existing gaps in Consumer reporting which act as gap remediation to ring-fence high priority items while funding and true coverage is developed.

Trade Elevation; Investment Specialist Senior, Series 9/10/7/66

•Provide enhanced services to internal representatives and managers with all trade related issues including; corporate reorganizations, intricate margin issues, complex trading in options and fixed income products, trade escalations and violations •Produce daily reports to upper management concerning productivity of the team and insight into any deviations•MRR process origination, implementation, and revision•Instrumental in teaching and coaching new members to the high standards of Merrill Edge as well as participating in system development, refinement and improvements to the trading platform•Work closely to ensure a cohesive and productive relationship with business partners, fraud review, trade representatives, upper management, and technical support across all sites

• Processed simple and complex trades in any variant of security with precision while ensuring customer delight • Reviewed client accounts for buying power and policy adherence

-Financial Solutions Advisor; Series 66 and Series 7 Licensed

After the conclusion of my initial government relations project, I was added to the Habitat for Humanity team as a paid employee. The duties associated with my position included substantial interaction with public regulatory bodies to ensure compliance and marketing the business to contributors such as Thrivent financial, Federal and State Government, and large funds such as Meyer Memorial. My sales success is evident with the $500,000 in grants that I either directly raised or successfully concluded the grant process.

During a research and administrative internship, I designed and implemented financial policies for greater efficiency and transparency. In order to achieve this I worked daily with the Financial Director, the Executive Director, and the Board of Directors. These successful partnerships lead to my being voted onto the financial committee and an offer for continued employment.

Part of my time in Salem was spent volunteering my skills at local not-for-profits. Chief among these outreach programs was a consultation with the Arc. This eight-month project consisted of me designing a statistical model using the Arc’s income and the geography of the Portland area. These tools lead to an entirely new business model that our team developed and implemented. As of today there has been a complete turnaround in their revenues and the Arc of Multnomah/Clackamas is now on the path to financial stability.