N. Yvette Booker Email & Phone Number

Kalamazoo County, Michigan, United States

As a MyHR Service Center Specialist, I am responsible for performing administrative and data/records management activities in support of the business. In addition, I am responsible for ticket creation and resolution while using various processes/systems within Human Resources to accomplish assigned tasks.• Respond to ticket cases from multiple channels, including phone calls, emails, and computerized ticket submissions, using a computerized ticketing system.• Collect and analyze… Show more As a MyHR Service Center Specialist, I am responsible for performing administrative and data/records management activities in support of the business. In addition, I am responsible for ticket creation and resolution while using various processes/systems within Human Resources to accomplish assigned tasks.• Respond to ticket cases from multiple channels, including phone calls, emails, and computerized ticket submissions, using a computerized ticketing system.• Collect and analyze information, ask clarifying questions, and apply knowledge of policies, processes, and procedures to resolve tickets.• Escalate complex issues to appropriate Centers of Excellence for troubleshooting and resolution.• Own and manage tickets/cases, providing timely follow-up and status updates until resolution.• Handle various subjects in tickets/cases, including HR policies, data entry, Leaves of Absence (FMLA/STD/LTD), Benefits, Payroll, Time & Attendance, and self-service assistance.• Maintain strict confidentiality and demonstrate the highest level of integrity and ethics.• Communicate effectively and respectfully with employees and external customers.• Consistently complete tasks on time, showcasing excellent customer service, attention to detail, and strong written and oral communication skills.• Demonstrate a sense of urgency to complete and resolve tickets accurately and in a timely manner.• Assist in the development and maintenance of user documentation.• Completed other job-related tasks as assigned. Show less

Mooresville, North Carolina

As a Human Resource Specialist, I function as the first point of contact for current and former associates that reach out via phone, case creation, and live chat to assist with questions regarding policies and procedures, and system navigation. Encourage associates to self-service by teaching them to successfully navigate various platforms such as Workday, MyHR, and Kronos to locate answers to questions they are having. Continuously make suggestions on process improvements that will effectively… Show more As a Human Resource Specialist, I function as the first point of contact for current and former associates that reach out via phone, case creation, and live chat to assist with questions regarding policies and procedures, and system navigation. Encourage associates to self-service by teaching them to successfully navigate various platforms such as Workday, MyHR, and Kronos to locate answers to questions they are having. Continuously make suggestions on process improvements that will effectively impact the service provided to employees. • Assure that HR transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements through ServiceNow case evaluation• Assist with reconciling I9 issues, ensuring that each packet reaches the final and intended status of Authorized Closed before the required completion date.• Assist with the correction of the Supervisory Organizational Chart within Workday to ensure correct alignment across all locations.• Serve as a mentor for the HR Representative and/or Sr. Representative as needed for training and Onboarding.• Serve as primary stakeholder and Subject Matter Expert in creating Business and Functional requirements for system integration and ongoing enhancements through working with additional stakeholders and the assigned Scrum Team• Maintained a quality score of 93% each fiscal quarter. Show less

Fort Mill, South Carolina

Functioned as a point of contact for financial advisors who had questions about opening various investment accounts that suited, their client’s needs. Walked them through submitting the correct paperwork ensuring the status was in good order once completed. Assisted clients in selling shares, making withdrawals, and creating cases for more complex issues that needed additional research. Assisted both advisor and client through portal navigation to view their account detail such as balances, and… Show more Functioned as a point of contact for financial advisors who had questions about opening various investment accounts that suited, their client’s needs. Walked them through submitting the correct paperwork ensuring the status was in good order once completed. Assisted clients in selling shares, making withdrawals, and creating cases for more complex issues that needed additional research. Assisted both advisor and client through portal navigation to view their account detail such as balances, and cost basis information• Accurately responds to an average of 35-40 calls per day regarding client accounts Partner with other departments within LPL to solve advisor's and client's immediate needs.• Assist advisors and their assistants by "owning the call", asking probing questions, and analyzing information to solve issues.• Create service requests for any complex issues that required additional research• Update daily team stats• Lead team huddles on daily topics• Served as Subject Matter Expert for new associates being onboarded Show less

Charlotte, North Carolina

Processed benefit enrollment for current, terminated, and retired employees. Provided plan information and payment options for individuals and/or family/domestic partners. Preformed updates to benefits when there was a specific left event(s) that warranted a change. Discussed pension and 401k plans while making distributions when requested. • Review full benefits package with all new hires, retired, and terminated employees.• Managed workflow to ensure benefit transactions were… Show more Processed benefit enrollment for current, terminated, and retired employees. Provided plan information and payment options for individuals and/or family/domestic partners. Preformed updates to benefits when there was a specific left event(s) that warranted a change. Discussed pension and 401k plans while making distributions when requested. • Review full benefits package with all new hires, retired, and terminated employees.• Managed workflow to ensure benefit transactions were accurately processed.• Submitted new hire enrollment, life events, and annual open enrollment.• Facilitate changes to benefits within the HRIS system.• Ran pension estimates prior to commencing benefits.• Processed various 401(k) transaction while explaining any applicable tax penalties • Explained various pension payout methods so participant can make informed decisions Show less

Richmond, Virginia Area

Assisted with the day to day execution of onboarding processes, while maintaining employee files for several fortune 500 companies. Focused on employment screening needs; which included scheduling and managing drug screens, physicals, and background checks. Ensured timely processing of candidates through the company’s third party administration system, while maintaining confidentiality requirements.• Provided HR Record Management for over 800 clients • Monitored onboarding process… Show more Assisted with the day to day execution of onboarding processes, while maintaining employee files for several fortune 500 companies. Focused on employment screening needs; which included scheduling and managing drug screens, physicals, and background checks. Ensured timely processing of candidates through the company’s third party administration system, while maintaining confidentiality requirements.• Provided HR Record Management for over 800 clients • Monitored onboarding process for new hires• Scheduled pre-employment and random drug screening.• Facilitate background checks, resolve all incomplete background checks• Process and enter confidential and sensitive candidate information into appropriate HR systems Show less

Master Of Business Administration (M.B.A.), Human Resource Management, 4.0

SHRM

Bachelor'S Degree, Business Administration, 3.25

Associate'S Degree, Business Administration And Management, General, 3.10