Nick Boychuk Email & Phone Number

Guelph, On

Guelph, Ontario

- Recording, editing and publishing sports interviews with Taylor Redmond, a Special Olympic Athlete with Down Syndrome- Managing all social media and website operations, including the BossTaylorRedmond YouTube Channel, Facebook, and website- Providing technical support and presentation preparation for Taylor’s public speaking engagements and interviews- Planning the startup of the BossTaylorRedmond Project and working with Taylor’s family to open new outlets for Taylor’s talentsCheck out Taylor's interviews and public speaking at www.youtube.com/bosstaylorredmond

Guelph

- Efficiently and successfully inventoried, imaged and deployed over 200 workstations as part of an annual PC rollout through individually scheduled appointments- Re-wrote the department’s Standard Operating Procedures in order to learn the proper solutions to frequently encountered Helpdesk issues- Provided friendly first-level technical support for employees over the Helpdesk phone line and email by troubleshooting and resolving issues which were tracked with incident tickets- Ensured that any incidents that couldn’t be immediately resolved were organized and assigned to the proper Technical Services employee with all of the required information- Assisted the Asset Control Officer in numerous equipment reorganizations, including a city-wide equipment audit which eventually led to the re-building of the asset inventory

Guelph

- Constantly balanced personal projects with daily Helpdesk tasks, including deploying workstations, re-imaging computers, addressing network connectivity problems and fixing printers- Regularly provided first-level technical support for employees in-person, over the phone or through email while learning to troubleshoot programs used throughout Agricorp- Managed all requests and bookings for the Helpdesk’s loaner equipment booking calendar and handled frequent set-ups of laptops and projectors- Aided in preparing for a company-wide upgrade to Windows 7 and eventually attended a Microsoft Learning Course to be trained with Microsoft System Center Configuration Manager 2007- Worked independently on the initial set-up of Configuration Manager; included preparing unattended installations, building operating system deployments and organizing client machines into collections

Kitchener, Ontario

- Managed and executed the office’s daily, weekly and monthly tape back-ups- Produced various guides and technical documents for office use, including one that was used to personally teach an employee how to use Windows XP- Researched, and eventually implemented the Untangle Server for blocking and monitoring internal internet traffic- Led multiple phone conferences in order to train Basics dealers on how to use a specific online application- Performed regular IT work around the office, including updating software and drivers, and helping co-workers with computing problems

Sault Ste. Marie

- Co-owned the business during high school to offer services to small local businesses- Designed and occasionally coded websites for clients of various media groups- Met with clients in a professional way, ensuring the outlined requirements were met- Instructed clients on how to maintain websites, and offered technical support

- Reformatted the Branch’s file plan by assessing and improving major faults in previous versions- Designed a simple, but intuitive set of Fact Sheets for each section within the branch by contacting various managers for additional sources of information- Developed layouts for the site-map and front-end appearance of the Branch’s new Intranet based on feedback received from employees within the Branch- Thoroughly reviewed multiple versions of an official province-standard protocol, editing the format and content- Strengthened knowledge of Microsoft Office by providing technical support to fellow employees with their presentations and reports

- Served customers, providing a friendly and welcoming environment- Responded to concerns of customers, often while managing several orders simultaneously- Prepared food orders in a timely manner, balancing multiple tasks at once- Easily acquired necessary cooking skills, while developing an ability to work under pressure- Constantly ensured the satisfaction of customers, as well as the quality of prepared meals

B.Sc. (Tech.) Physics, Computing And Communications, Physics, Mathematics, Programming

Coursework Includes: Physics - Electricity and Magnetism, Waves and Optics, Mechanics and Quantum Mechanics • Mathematics - Advanced.

Bachelor Of Science (B.Sc Tech), Programming, Communication, Networking, Operating Systems

Coursework Included: Computer Science - Learned introductory Object Oriented C++, Visual Basic 6, Assembly Language, Perl Scripting.

High School Diploma