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Nathalia Barbosa Dos Santos Email & Phone Number
Technical Support Assistant
at
Omie
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Assistant
Location
Santo André, São Paulo, Brazil
Company size
Who is Nathalia Barbosa Dos Santos? Overview
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Quick answer
Nathalia Barbosa Dos Santos is listed as Technical Support Assistant at Omie, a with 1590 employees, based in Santo André, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Nathalia Barbosa Dos Santos.
Nathalia Barbosa Dos Santos previously worked as Assistente de suporte técnico at Omie and Freelancer Analyst at Appen. Nathalia Barbosa Dos Santos holds Bacharel, Human Resources Management from Estácio.
Company email context
Email format at Omie
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Omie
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Profile bio
About Nathalia Barbosa Dos Santos
With over 9 years of diverse customer service experience encompassing in-person, chat, phone, and email interactions, I have cultivated expertise in customer excellence and support within the technology sector. Fluent in both Brazilian Portuguese and English, I excel in bilingual environments. Known for my proactive approach, strong communication skills, and relentless pursuit of learning, I thrive on overcoming challenges and continuously evolving both professionally and personally.
Listed skills include Scrum, Itil, Cobit, Php4/5, and 24 others.
Current workplace
Nathalia Barbosa Dos Santos's current company
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Omie
9 roles
Nathalia Barbosa Dos Santos work experience
A career timeline built from the work history available for this profile.
Assistente De Suporte Técnico
Current- Prestar atendimento via chat ou telefone ao cliente Omie;- Realizar acesso remoto à máquina de clientes para auxiliá-lo quando necessário;- Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente;- Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas;- Redirecionar a outros setores qualquer chat ou… Show more - Prestar atendimento via chat ou telefone ao cliente Omie;- Realizar acesso remoto à máquina de clientes para auxiliá-lo quando necessário;- Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente;- Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas;- Redirecionar a outros setores qualquer chat ou telefone que não seja de sua área de atuação, para ajudar o cliente a resolver seu problema no lugar correto;- Atuar de forma consultiva e proporcionar um atendimento humanizado para todos. Show less
Jul 2024 - Present
Freelancer Analyst
• Analysis and categorization of social media ads (portuguese/english)• Analysis and categorization of comments on sites and foruns (portuguese/english)• Analysis, categorization and correction of many types of media (portuguese/english)• Transcription - Linguistics (portuguese/english)• Translation (portuguese/english)
May 2021 - Apr 2024
Resolution Specialist - Tier 3 – Streaming Services
Tier III: Administrative backoffice for the other 2 Tiers, in EN and PT-BR. Highest level of support on resolution of most complex issues, customer service for VIP clients, legal cases analysis and resolution, issue control and overall operation enhacement plans.
Oct 2021 - Jan 2024
Bilingual Interaction Expert - Tier 2
Advanced technical support | Streaming platform - Support fot Tier 1 agents- Opening and control of tickets/jobs for Backoffice team- Bilingual chat and e-mail in EN and PT-BR
Apr 2021 - Jan 2024
Bilingual Interaction Expert - Tier 1
Technical support | Streaming Platform- Bilingual EN and PT-BR interactions on chat and phone- Troubleshooting of devices, softwares and general support's resolution
Oct 2020 - Jan 2024
Subject Matter Expert
Specialist | Finantial product- Team management- Focal point of knowledge at the operation for procedures, overall practices of the product and it's system's (Twillio) - Squad/job assignment- Creation and application of trainning materials- Agent's monitoring and feedback's application- Elaboration of enhancement action plans
Apr 2023 - Nov 2023
Technical Support Agent - Credit Card
Technical support for the credit card users; billet checking, installment simulation, doubt-solving, receptive sales of complementary services of the card.
Apr 2019 - Jan 2020
Technical Support Agent - Ios
Technical support for iOS system, troubleshooting system issues, doubt-solving and repair forwarding.
Apr 2016 - Jul 2016
Team & coworkers
Colleagues at Omie
Other employees you can reach at omie.com.br. View company contacts for 1590 employees →
CO
Cauã Oliveira
Colleague at OmieSão Paulo, Brazil
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AL
Alessandra Lima
Colleague at OmieBrazil
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EC
Edisio Caribe
Colleague at OmieSão Paulo, Brazil
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JF
Jorge Fernandes, Msc
Colleague at OmieRio De Janeiro, Brazil
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EB
Eduardo Baltazar
Colleague at OmieSão Paulo, Brazil
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MS
Mizael Sousa
Colleague at OmieBelém, Pará, Brazil
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PA
Priscilla Aruzo
Colleague at OmieSão Paulo, Brazil
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GR
Gustavo Ramiro Undefined
Colleague at OmieRio De Janeiro, Brazil
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AŠ
Andis Štībelis
Colleague at OmieLiepaja, Latvia
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BJ
Beatriz Jesus
Colleague at OmieOsasco, São Paulo, Brazil
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Cauã Oliveira
Colleague at OmieSão Paulo, Brazil
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AL
Alessandra Lima
Colleague at OmieBrazil
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EC
Edisio Caribe
Colleague at OmieSão Paulo, Brazil
View →
JF
Jorge Fernandes, Msc
Colleague at OmieRio De Janeiro, Brazil
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EB
Eduardo Baltazar
Colleague at OmieSão Paulo, Brazil
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MS
Mizael Sousa
Colleague at OmieBelém, Pará, Brazil
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PA
Priscilla Aruzo
Colleague at OmieSão Paulo, Brazil
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GR
Gustavo Ramiro Undefined
Colleague at OmieRio De Janeiro, Brazil
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AŠ
Andis Štībelis
Colleague at OmieLiepaja, Latvia
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BJ
Beatriz Jesus
Colleague at OmieOsasco, São Paulo, Brazil
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1 education record
Nathalia Barbosa Dos Santos education
FAQ
Frequently asked questions about Nathalia Barbosa Dos Santos
Quick answers generated from the profile data available on this page.
What company does Nathalia Barbosa Dos Santos work for?
Nathalia Barbosa Dos Santos works for Omie.
What is Nathalia Barbosa Dos Santos's role at Omie?
Nathalia Barbosa Dos Santos is listed as Technical Support Assistant at Omie.
Where is Nathalia Barbosa Dos Santos based?
Nathalia Barbosa Dos Santos is based in Santo André, São Paulo, Brazil while working with Omie.
What companies has Nathalia Barbosa Dos Santos worked for?
Nathalia Barbosa Dos Santos has worked for Omie, Appen, Teleperformance, Dxc Technology, and Concentrix.
Who are Nathalia Barbosa Dos Santos's colleagues at Omie?
Nathalia Barbosa Dos Santos's colleagues at Omie include Cauã Oliveira, Alessandra Lima, Edisio Caribe, Jorge Fernandes, Msc, and Eduardo Baltazar.
How can I contact Nathalia Barbosa Dos Santos?
You can use AeroLeads to view verified contact signals for Nathalia Barbosa Dos Santos at Omie, including work email, phone, and LinkedIn data when available.
What schools did Nathalia Barbosa Dos Santos attend?
Nathalia Barbosa Dos Santos holds Bacharel, Human Resources Management from Estácio.
What skills is Nathalia Barbosa Dos Santos known for?
Nathalia Barbosa Dos Santos is listed with skills including Scrum, Itil, Cobit, Php4/5, Mysql, Oracle Pl/Sql Development, Pmbok, and Uml.
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