Developing project definitions, feasibility and cost-benefit studies, and implementation strategies. Coordinating activities for some or all functional components of an application or hardware system within the scope of the assigned project.Determine functional requirements and develops proposed solutions through the use of user stories, data analysis techniques, logical models and definitions, and structured functional analysis. Participate in reviews of analysis stage products for quality and completeness. Identify and provides cost-benefit analysis of alternative application designs or approaches and discusses these with developers, customers and managers. Participate in the selection of appropriate hardware, software, and system architecture. Participate in system and customer acceptance testing.

Designing and monitoring the execution of software testing and implementation plans. Developing specifications that set forth parameters such as inputs, outputs, the basic decision rules, and program interrelationships. Evaluating new applications of software technologies. Integrating hardware and software components. Migrating data and executables from one environment to another. Maintaining security for each environment. Primary duties are Active Directory Administrator and Virtual Desktop Manager providing thin-client VoIP and VMware virtual environments to teleworkers. Secondary duties include Exchange, Office Communicator, Windows Share and Blackberry Administration and CommVault backup SME.

Provide computer software and hardware services such as installing, modifying, integrating and maintaining commercial off-the-shelf, local, Major Command (MACOM), and contract developed computer software packages. Integrate, design, modify, upgrade, install, maintain and repair a wide range of automated systems, computer equipment, and peripheral devices including BlackBerry devices, network connectivity and data communications. Perform help desk functions by troubleshooting software and hardware problems. Initiate problem resolution and prevention, and provide technical support services, training and briefings to functional users. Analyze and troubleshoot a variety of computer software products, BlackBerry devices, desktop and laptop computer systems, peripheral devices and network connectivity components. Maintain reference guides to facilitate software and hardware problem resolution. Maintain equipment inventory. Assist with the coordination of plans, studies, projects and reports.

Install, maintain and update all computer and peripheral equipment, supervise the performance of network system, update and maintain website for local campus, and perform preventative maintenance on all equipment. CST is responsible for assessing and executing all software application installations, troubleshooting and configurations.

Performed duties as a member of the systems administration team filling the role of SharePoint Administrator on Ft Leonard Wood for the Maneuver Support Center of Excellence (MSCoE) simulations network consisting of multiple sites for the Chemical, Engineer and MP schools, the digital training facilities, as well as multiple training events and National Guard Unit exercises. Also performed duties as one of the team’s system administrators, supporting multiple Windows servers in a hybrid physical and virtualized environment. Previously I managed, coordinated and provided guidance to the Computer Support staff consisting of 12 technicians to ensure that end users were receiving timely and appropriate assistance; managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions, inventory and asset management and reporting support metrics to IT management. Test, analyze, implement, maintain and support infrastructure including software and hardware devices, peripherals, over 3500 PC systems, infrastructure and communication systems for the MSCoE simulation LAN and the Classroom XXI training facilities. Provide Tier I and Tier II end-user help desk support and troubleshooting on all hardware and software systems, routine IS maintenance, break/fix support and medium to large scale projects.

Responsible for performing on-site or in-house break/fix, servicing, repair, and installations. Provide technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Perform general maintenance, troubleshoot, and repairs computer systems, peripherals, and printers. Prepare progress reports for work performed. Daily use of problem management databases and help desk systems.

Provided technical support as a sub-contractor, via various CompuCom projects, for Wachovia Securities. I was the lead tech and part of the projects core team, working closely with the project manager and project coordinators, providing technical expertise, training, technical documentation, interviewing of potential support technicians as well as technician coordination, tracking, reporting, and supervision. Project consists of upgrading or replacing legacy equipment with new equipment/systems, backup and restore, reimaging and configuring new systems, migrating and configuring users email to Outlook 2007, assigning tickets to techs in TRACCS, monitoring tech reports and status database, creating Excel reports, meeting with staff and management on issues, updates, status and project details, business continuity deployments, configuration, and tracking at disaster recovery site.

Manage, maintain, implement and coordinate network facilities including software, hardware, cabling and configuration in a mixed Windows Server 2003 and Linux environment serving Windows XP/Vista laptops/desktops. Also provide upkeep & maintenance for laptop/desktop hardware, software and peripherals, managing current websites and handling future updates as well as technical tasks associated with the installation of PC hardware and software. Maintains and resolves any issues related to the voice mail and phone systems. Research and recommend all information technology and telecommunications systems and purchases.

Test, analyze and implement elements of the network facilities including power, software and hardware devices for the MANSCEN battle simulation and RF communications systems and PC-based intranet. Assist in the planning, design, installation, maintenance, monitoring, management, and coordination of simulation systems and internal cabling. Build or assist in purchase of required PC systems and software as needed. Design and maintain BSC web server and website. Daily use of Windows 2000, XP and 2000 Server as well as Red Hat Linux operating systems. Perform software asset management functions on simulation, technical and administrative LANs. Additional duties included digital video equipment and camera usage to film, edit, and transfer to video tape training events in NTSC format.

Troubleshooting customer computer (Windows and Macintosh), video, audio, and cable plant issues related to the @Home cable modem service and AT&T cable television service. I was the Field supervisor for 7 installers, assisting head end technicians with @Home related signal, audio and transmission issues. Used basic electronics techniques to troubleshoot, isolate and repair cable plant devices such as inline splitters, taps line extenders and amplifiers. Utilized signal meters and other electronic equipment to determine operational state of equipment and system. Previous duties were as @Home installer, CATV installation/service technician, field maintenance technician & service technician dispatcher.

Loading and unloading of produce trucks, delivery of produce orders to clients and other produce companies, maintained and rotated produce stock.

Rehabilitation of old, outdated plant. Spliced trunk cable as well as customer service lines, replaced pedestals, ground blocks and SDU boxes. Required to troubleshoot from trunk to customers inside wiring.

Operated radio equipment from mobile and fixed sites. Performed equipment maintenance and monitoring, and message operations via computerized satellite console, troubleshooting and replacement of faulty satellite equipment. Installed phone & antenna wire. Honorable Discharge.