Nicholas Dowell Email & Phone Number

As a program manager for Workforce TeleStaff, my responsibilities include:- Utilizing TechSmith Camtasia and Articulate 360 to create courses to educate end users of Workforce TeleStaff on various elements of the software and Kronos processes.- Work with the TeleStaff Enablement team to find ways to improve both internal and external processesm such as utilizing SmartSheet to increase efficiency in our content creation process.

Indianapolis, Indiana Area

- Consult customers on a variety of Kronos products by assessing their current situation, configuring the application to meet needs, unit testing, giving high-level training, and providing any support for a period after the result has been delivered- Organize communications with multiple customers to guarantee an efficient and effective configuration process to meet deadlines- Work with customers from a multitude of backgrounds, specifically Public Sector and Healthcare- Use a specialized Agile approach to give customers the fastest possible turnaround for their product purchase and implementation- Assist with internal initiatives to improve project implementation processes by interacting on calls and creating test documentation for future initiatives

Muncie, In

- Act as mentor to 40 freshmen to teach them about campus and Career Center services- Guide Ball State students on proper creation of resumes and cover letters- Contact students around campus to get them involved with Career Center services

Muncie, Indiana Area

As the editor in chief of BYTE, my responsibilities include:- Coordinating editorial board of 10 to make sure content is published- Collaborating with other Ball State publications to share and plan content- Interacting with other nerd-based groups on campus to plan events

Indianapolis, In

- Collaborated using Agile Methodologies and JIRA to redesign and maintain the OneAmerica website- Worked with fellow interns to redesign the company’s intern outreach webpage- Coordinated eight fellow IT Interns to create a mobile application dedicated to financial fitness- Created and maintained two Wikis for the eBusiness team- Designed and implemented an Agile process for use in the company’s development - Performed a solutions assessment of JIRA’s story mapping tool - Evaluated and developed formal Agile process for OneAmerica’s development teams

Muncie, In

As a news editor for BYTE, my responsibilities include:- Utilized and edited news stories for timeliness and grammar.- Practiced AP writing style- Led a team of approximately 10 people to write stories each week

Muncie, In

- Provided friendly customer service to a diverse population- Educated customers on how to use Photo Lab systems- Created photo orders for customers- Exchanged cash, check, and debit/credit cards for the purchase of items- Maintained an organized and clean work area

Muncie, In

A Desk Staff worker is one of the first resources for people who have questions about their residence hall or about the campus in general. My responsibilities included:- Answering questions- Assisting the Resident Assistants and Hall Directors as needed- Exchanging money with residents- Working with Microsoft Excel to log equipment checkouts/cash exchanges/package pick-up- Sorting mail for the building

Bachelor Of Science - Bs, Computer Information Systems

Bachelor’S Degree, Computer Information Systems

Activities and Societies: Byte At Ball State, I studied Journalism and Computer Science before finally settling on Computer Information.