Nicholas Cisko Email & Phone Number

Tampa, Fl, Us

San Francisco, California, Us

Create and orchestrate partner and prospect campaigns across multiple channels; such as email, social media, paid advertising, webinars, and more. Create campaign briefs, and draft content for corresponding assets (such as email copy, webinar abstracts, and landing page outlines).Project manage the execution of partner and prospect campaigns with multiple stakeholders, to ensure these campaigns run without a hitch. Collaborate with marketing operations to create reports that measure the impact of your campaigns, and proactively recommend new tests and tactics to maximize their impact.Build a strong understanding of our target audience, their pain points, and the user journey. Leverage these insights to craft campaigns that resonate with our ICP. Develop and refine campaign segmentation strategies based on behavior and engagement metrics, ensuring personalized messaging that resonates with different audience segments throughout the buyer journey. Enable PandaDoc’s Partnership team with campaign roadmaps, enablement materials, and performance reporting. You’ll also gather their feedback and, combined with performance insights, enact corresponding optimizations and priorities.

San Francisco, California, Us

The Senior CX Manager is responsible for developing and implementing strategies that enhance customer satisfaction and loyalty, ensuring we provide superior service that supports our business objectives from discovery through renewal.Key Responsibilities:Take responsibility for mapping out the customer journey, identifying any potential issues, and working with stakeholders to find solutions that meet business requirements.Review the customer journey, collaborating with all teams to prioritize gaps and work towards their resolution.Collaborate closely with the Manager, Campaigns to ensure that Lifecycle activities contribute to an exceptional customer experience.Carry out research and conduct shopping experiments to gain an understanding of the ideal customer experience, positioning us ahead of our competition.Analyze customer data to gain insights into customer behavior, preferences, and satisfaction levels.To learn more please reference the links below:Our previous VP of Marketing discusses the importance of CX and touches on the Secret Shopper project I worked on when I was hired - https://www.pandadoc.com/library/the-customer-engagement-lab/convert-free-trial-users-to-customers/Part 2 where I discuss "Easier than buying a Tesla: fixing your CX with one new hire" - https://www.pandadoc.com/library/podcasts/fixing-your-cx-with-one-new-hire/and you can read this article written by our previous VP of Marketing where he discusses the importance of CX and how the Secret Shopper Experiment I did provided new insights - https://www.forbes.com/sites/forbescommunicationscouncil/2021/10/28/how-to-use-a-secret-shopper-to-understand-your-customers-journey/?sh=3033ea572a0c

San Francisco, California, Us

Gainesville, Florida, Us

Gainesville, Florida, Us

Gainesville, Florida, Us

Austin, Texas, Us

• Support the Florida Mobile Service Region on achieving daily metrics, reducing backlog, performing diagnosis, and increasing numbers on scheduled appointments while maintaining metrics: Key to Key, Fix Right First Time, and Customer Satisfaction.The following locations in the region are:Coral GablesDania BeachWest Palm BeachNaplesTampaOrlandoJacksonvillePensacola• Achieve daily operations on ensuring vehicles have been diagnosed, parts have been ordered specific to each vehicle, and schedule has been filled daily.• Provide guidance for Mobile Service Team on what diagnosis results are as well as any instructions needed for technicians to resolve customers concern based on diagnosis results.

Austin, Texas, Us

• Lead a team in daily operations and in meeting daily metrics: Key to Key, Fix Right First Time, and Customer Satisfaction.• Assist with customer escalations, provide solutions to customer concerns and experiences.• Daily schedule creation and appointment management of individual advisers.

Austin, Texas, Us

• Work closely with management and front of house team on current and future processes.• Provide one on one feedback/coaching. Coach front of house members and ensure team members are up to date on latest hardware and software for our vehicles.• Work with Service Coach Technician on service processes and training.• Facilitate/Train our Service Support team located in Utah on Service Processes, Mobile Service and Feedback.

Austin, Texas, Us

• Achieve daily operations on ensuring vehicles have been diagnosed, parts have been ordered specific to each vehicle, and schedule has been filled daily.• Provide guidance for Front of House team on what diagnosis results are as well as any instructions needed for technicians to resolve customers concern based on diagnosis results.

Austin, Texas, Us

• Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed.• Handle day to day operations and customer service for vehicles coming into be serviced.• Coordinate Mobile Service appointments – Ensure all parts are ready for Mobile Service Technician.• Maintain relationship with existing Tesla Owners and oversee vehicle repairs/services.• Effectively handle multiple priorities, organize workload, and meet deadlines given by management team.

Cupertino, California, Us

• Provide front line customer experience for technical support while maintaining customer focus, empathy and composure.• Responsible for repairing customer relationships and provide solutions to our customers and their products.• Possess thorough knowledge of company policy and procedures, especially regarding customer privacy, customer hardware, and safety for both the customer and my team. Maintained detailed knowledge of current hardware and software solutions.• Maintained a Net Promoter Score of 94 – 100% based of service experience, repair time, repair quality.

Cupertino, California, Us

• Facilitate new hire on-boarding Core program. Four-store Market training organizer.• Provide the resources needed for training after on-boarding. Coordinate time with leadership, sales/technical support team members on training.

Cupertino, California, Us

• Provide information on what’s new with Apple to managers, leaders and store team in Daily Downloads.• Create store training guides in partnership with trainers. Provide creative material for store meetings and trainings.

Cupertino, California, Us

• Lead the store’s employees and customer experience by maintain Apple’s culture, goals and focuses, to increase internal and external customer satisfaction.• Managed materials and supplies needed for everyday store use through Arvato, Staples. Maintained service tickets to ensure store standards were to guidance.

Cupertino, California, Us

• Provide Apple’s world-class extraordinary customer experience and service. Have through knowledge of Apple products and services.• Connect and build rapport with customers in order to help them find a complete solution that met their personal and business needs and enriched their lives.• Maintained a Net Promoter Score of 90-100% rated based of purchasing experience, and fulfillment of services/buying needs.• Maintained sales metrics based off product sales broken down by product. (iPhone, Mac, iPad, Apple accessories, 3rd party accessories.)• Maintained sales metrics based off services offered and provided by Apple. ( Apple Care / Apple Care +, Apple Music, Apple Pay, Apple Joint Venture for small and large business.)• Maintained sales metrics based off small and large business sales.

Bachelors Degree, Music Production

High School Diploma, Visual And Performing Arts