Nicholas Cisko Email & Phone Number

Tampa, FL, US

San Francisco, California, US

Create and orchestrate partner and prospect campaigns across multiple channels; such as email, social media, paid advertising, webinars, and more. Create campaign briefs, and draft content for corresponding assets (such as email copy, webinar abstracts, and landing page outlines).Project manage the execution of partner and prospect campaigns with multiple.

San Francisco, California, US

The Senior CX Manager is responsible for developing and implementing strategies that enhance customer satisfaction and loyalty, ensuring we provide superior service that supports our business objectives from discovery through renewal.Key Responsibilities:Take responsibility for mapping out the customer journey, identifying any potential issues, and working.

San Francisco, California, US

Gainesville, Florida, US

Gainesville, Florida, US

Gainesville, Florida, US

Austin, Texas, US

• Support the Florida Mobile Service Region on achieving daily metrics, reducing backlog, performing diagnosis, and increasing numbers on scheduled appointments while maintaining metrics: Key to Key, Fix Right First.
• Achieve daily operations on ensuring vehicles have been diagnosed, parts have been ordered specific to each vehicle, and schedule has been filled daily.
• Provide guidance for Mobile Service Team on what diagnosis results are as well as any instructions needed for technicians to resolve customers concern based on diagnosis results.

Austin, Texas, US

• Lead a team in daily operations and in meeting daily metrics: Key to Key, Fix Right First Time, and Customer Satisfaction.
• Assist with customer escalations, provide solutions to customer concerns and experiences.
• Daily schedule creation and appointment management of individual advisers.

Austin, Texas, US

• Work closely with management and front of house team on current and future processes.
• Provide one on one feedback/coaching. Coach front of house members and ensure team members are up to date on latest hardware and software for our vehicles.
• Work with Service Coach Technician on service processes and training.
• Facilitate/Train our Service Support team located in Utah on Service Processes, Mobile Service and Feedback.

Austin, Texas, US

• Achieve daily operations on ensuring vehicles have been diagnosed, parts have been ordered specific to each vehicle, and schedule has been filled daily.
• Provide guidance for Front of House team on what diagnosis results are as well as any instructions needed for technicians to resolve customers concern based on diagnosis results.

Austin, Texas, US

• Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed.
• Handle day to day operations and customer service for vehicles coming into be serviced.
• Coordinate Mobile Service appointments – Ensure all parts are ready for Mobile Service Technician.
• Maintain relationship with existing Tesla Owners and oversee vehicle repairs/services.
• Effectively handle multiple priorities, organize workload, and meet deadlines given by management team.

Cupertino, California, US

• Provide front line customer experience for technical support while maintaining customer focus, empathy and composure.
• Responsible for repairing customer relationships and provide solutions to our customers and their products.
• Possess thorough knowledge of company policy and procedures, especially regarding customer privacy, customer hardware, and safety for both the customer and my team. Maintained detailed knowledge of current hardware and.
• Maintained a Net Promoter Score of 94 – 100% based of service experience, repair time, repair quality.

Cupertino, California, US

• Facilitate new hire on-boarding Core program. Four-store Market training organizer.
• Provide the resources needed for training after on-boarding. Coordinate time with leadership, sales/technical support team members on training.

Cupertino, California, US

• Provide information on what’s new with Apple to managers, leaders and store team in Daily Downloads.
• Create store training guides in partnership with trainers. Provide creative material for store meetings and trainings.

Cupertino, California, US

• Lead the store’s employees and customer experience by maintain Apple’s culture, goals and focuses, to increase internal and external customer satisfaction.
• Managed materials and supplies needed for everyday store use through Arvato, Staples. Maintained service tickets to ensure store standards were to guidance.

Cupertino, California, US

• Provide Apple’s world-class extraordinary customer experience and service. Have through knowledge of Apple products and services.
• Connect and build rapport with customers in order to help them find a complete solution that met their personal and business needs and enriched their lives.
• Maintained a Net Promoter Score of 90-100% rated based of purchasing experience, and fulfillment of services/buying needs.
• Maintained sales metrics based off product sales broken down by product. (iPhone, Mac, iPad, Apple accessories, 3rd party accessories.)
• Maintained sales metrics based off services offered and provided by Apple. ( Apple Care / Apple Care +, Apple Music, Apple Pay, Apple Joint Venture for small and large business.)
• Maintained sales metrics based off small and large business sales.

Bachelors Degree, Music Production

High School Diploma, Visual And Performing Arts