Nina M. Email & Phone Number

Los Angeles, California, United States

* Resolved platform and software bugs with a focus on data accuracy.* Investigated suspicious transactions, documenting fraudulent behaviors.* Audited installations in Multiple Dwelling Units (Dwelo and Level) for compliance with quality standards.* Created and revised knowledge base content, enhancing data entry workflows for Technicians and Field.

Los Angeles, California, United States

• As a Field Operations Associate and Trainer at HelloTech Inc., I excelled in responding to inquiries, supporting Technicians in the field, and ensuring efficient issue resolution.
• Developed expertise in company policies and procedures to support Technicians effectively.
• Utilized strong communication skills to handle escalated inquiries with efficiency.
• Problem-solved live issues during service to ensure a seamless customer experience.

Anaheim, CA

• Direct and monitor traffic flow, screen vehicle height clearance, and manage parking inventory for a 7,000-car park lot and two 10,000+ car parking structures.
• Utilize a 2-way radio for communication, reporting suspicious vehicles, activities, and emergencies.
• Train new hires and cross-trainees in parking operations for both open lots and parking structures.
• Provide resort transportation concierge services, including greeting guests, reciting safety spiels, guest control, and assisting with loading/unloading of strollers, wheelchairs, kennels, and addressing guest inquiries.
• Perform accurate data entry tasks for Traffic and Point-of-Sale tracking.
• Record and enter data precisely, including monitoring the daily traffic flow in and out of Resort parking lots.

Anaheim, CA

Refer to "Attractions Hostess".

Anaheim, California

• Directed traffic and guided guests to parking spaces, while screening vehicles for height clearance.
• Utilized a 2-way radio for communication, reporting suspicious vehicles, activities, and responding to emergencies.
• Collected fees and maintained detailed transaction records using advanced data entry systems.
• Ensured organized and up-to-date data management related to parking lot operations.

Reedley, CA

• Managed library materials using Library of Congress classification system, ensuring efficient organization and accessibility.
• Provided IT technical support, troubleshooting computer and printer issues, enhancing user experience.
• Collaborated with library staff to maintain organized records of resources, contributing to streamlined data management.

Reedley, California, United States

• Served as a member of Reedley College’s computer club, provided assistance to students in troubleshooting and repairing malware-infected desktop and laptop computers.

Bachelor’S Degree, Art, Animation/ New Media

-Participated in the 2016 Senior Art Show -Designed the Flyer and Promoted for the Salon des Refuses [Fresno Rendition] 2016 art show

Associate’S Degree, 3-Dimensional Art