Nina M. Email & Phone Number

Los Angeles, California, United States

* Resolved platform and software bugs with a focus on data accuracy.* Investigated suspicious transactions, documenting fraudulent behaviors.* Audited installations in Multiple Dwelling Units (Dwelo and Level) for compliance with quality standards.* Created and revised knowledge base content, enhancing data entry workflows for Technicians and Field Operations Agents.* Supervised US Field Operation and Cebu Customer Support agents, ensuring empathetic and prompt resolutions across all communication channels.* Improved direct-to-consumer service bookings by rectifying errors, updating service details, and enhancing the booking process.

Los Angeles, California, United States

As a Field Operations Associate and Trainer at HelloTech Inc., I excelled in responding to inquiries, supporting Technicians in the field, and ensuring efficient issue resolution.• Developed expertise in company policies and procedures to support Technicians effectively.• Utilized strong communication skills to handle escalated inquiries with efficiency.• Problem-solved live issues during service to ensure a seamless customer experience.

Anaheim, Ca

• Direct and monitor traffic flow, screen vehicle height clearance, and manage parking inventory for a 7,000-car park lot and two 10,000+ car parking structures.• Utilize a 2-way radio for communication, reporting suspicious vehicles, activities, and emergencies.• Train new hires and cross-trainees in parking operations for both open lots and parking structures.• Provide resort transportation concierge services, including greeting guests, reciting safety spiels, guest control, and assisting with loading/unloading of strollers, wheelchairs, kennels, and addressing guest inquiries.• Perform accurate data entry tasks for Traffic and Point-of-Sale tracking.• Record and enter data precisely, including monitoring the daily traffic flow in and out of Resort parking lots.• Manage and maintain data related to resort guests, ensuring data integrity and confidentiality.• Support the training and onboarding of new employees, providing guidance on data entry processes and systems.• Offer assistance to customers as needed, ensuring a positive and efficient experience.

Anaheim, Ca

Refer to "Attractions Hostess".

Anaheim, California

• Directed traffic and guided guests to parking spaces, while screening vehicles for height clearance.• Utilized a 2-way radio for communication, reporting suspicious vehicles, activities, and responding to emergencies.• Collected fees and maintained detailed transaction records using advanced data entry systems.• Ensured organized and up-to-date data management related to parking lot operations.

Reedley, Ca

• Managed library materials using Library of Congress classification system, ensuring efficient organization and accessibility.• Provided IT technical support, troubleshooting computer and printer issues, enhancing user experience.• Collaborated with library staff to maintain organized records of resources, contributing to streamlined data management.

Reedley, California, United States

• Served as a member of Reedley College’s computer club, provided assistance to students in troubleshooting and repairing malware-infected desktop and laptop computers.

Bachelor’S Degree, Art, Animation/ New Media

-Participated in the 2016 Senior Art Show -Designed the Flyer and Promoted for the Salon des Refuses [Fresno Rendition] 2016 art show

Associate’S Degree, 3-Dimensional Art