Principal Knowledge Management Consultant
Current
Jul 2024 - Present
AeroLeads people directory · profile
Nikki H. Email & Phone Number
Principal Knowledge Management Consultant
at
eGain Corporation
1 work email found
@egain.com
2 phones found area 800 and 408
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Knowledge Management Consultant
Location
Orlando, Florida, United States
Company size
Who is Nikki H.? Overview
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Quick answer
Nikki H. is listed as Principal Knowledge Management Consultant at eGain Corporation, a company with 731 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at egain.com, phone signal with area code 800, 408, and a matched LinkedIn profile for Nikki H..
Nikki H. previously worked as Senior Knowledge Management Consultant at Egain Corporation and Knowledge Manager at Kaplan Test Prep. Nikki H. holds Bachelor Of Science, Psychology; Biology from Florida State University.
Company email context
Email format at eGain Corporation
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*@egain.com
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Profile bio
About Nikki H.
Implementing Knowledge Management software and omnichannel customer engagement solutions as Lead Senior Knowledge Consultant, Architect, and Trainer for contact centers & various enterprise clients in BPO, Finance & Banking, Government, Healthcare, Information, Insurance, Retail, Non-profit, Education, & Energy/Utility sectors.Agent Experience, Agile, Business Experience, ChatGPT, Communication, Content Strategy, Customer Experience, Knowledge Management + AI, Digital Transformation, Project Management, Sales, Search Engine Optimization (SEO), Self Service, Training, UI/UX design, & Workforce Management.11+ years Knowledge & Content Management design, Information Architecture, KM Software; Salesforce, Confluence, Verint, Oracle, Google, SharePoint, MindTouch, KANA, Moxie, Box, homegrown Knowledge platforms, etc.Master of Science in Information Technology Candidate, User Centered design courses, Florida State University. Bachelor of Science in Psychology & Biology, Florida State University.
Listed skills include Customer Satisfaction, Interviews, Customer Service, Call Centers, and 51 others.
Current workplace
Nikki H.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Egain Corporation
10 roles
Nikki H. work experience
A career timeline built from the work history available for this profile.
Senior Knowledge Management Consultant
Knowledge Management software implementation Consultant / Architect for Enterprise contact centers of various industries.Discover/build/deliver on business requirements, manage configuration of content, taxonomy, governance workflows, AI guidance, UI/UX design, search optimization, user management administration etc; share best practice methodologies.
Mar 2018 - Oct 2024
Knowledge Manager
Cross-functional Knowledge Management Partner for Salesforce, Agent & Customer Experience, Sales, Business Systems, Product Support, Executives, Training & Development, and other stakeholder teams.Manage internal employee knowledge and external customer Self-Service knowledge bases via Salesforce. Gather business requirements and UAT testing for.
Jan 2012 - Mar 2018
Sales Support Lead & Wfm Coordinator
Support Sales call center Managers with onboarding, training, and key call quality measures.Conduct monthly sales call volume forecasts & Workforce Management using Genesys to ensure call center coverage.Manage sales lead disputes and end of month accounting entry deadlines for employee commission payouts.Run & distribute query reports (e.g. Salesforce.
May 2013 - Aug 2016
Sr. Processing Specialist & Knowledge Analyst
Analyze and report training opportunities and knowledge needs.Cross-functional support between Pre-College, Graduate, Medical, Nursing, and Bar Review businesses.
Dec 2011 - Apr 2013
Corporate Resolutions Specialist
Recommend process improvements to streamline work and maximize effeciency. Drive customer success and resolve BBB corporate complaints.Execute support requests for sales, service, technical and field teams; use multiple databases proficiently.
Oct 2011 - Nov 2011
Student Services Consultant
Consult Pre-college, Graduate, and Licensure clients with PSAT, SAT, ACT, MCAT, LSAT, GMAT, GRE, DAT, OAT, PCAT, USMLE, NCLEX, and Bar Review products and programs. Manage customer accounts, keeping detailed records of student interactions. Respond to calls and email from faculty, corporate employees, and students. Consult students in response to study.
Mar 2011 - Sep 2011
Admissions Consultant
Consult students on responsibilities of higher education terms and conditions. Conduct student interviews and validate requirements. Advise perspective students in educational knowledge consulting role. Adhere to business needs and operations. Monitor enrollment and applicant files, while maintaining positive working relationships with students and peers..
May 2010 - Dec 2010
Neuroscience Research Assistant
Project plan introduction, design and implementation; monitor lab experiments and maintain records to analyze data. Adult Learning & MemoryFood Intake & Metabolism
Aug 2008 - Dec 2009
Senior Sales Representative
Successful high volume sales in a call center environment. Train employees on product knowledge and requirements.
Jun 2005 - Aug 2006
Team & coworkers
Colleagues at eGain Corporation
Other employees you can reach at egain.com. View company contacts for 731 employees →
TJ
Tony John
Colleague at Egain Corporation
Pune, Maharashtra, India, India
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MT
Melba Thomas
Colleague at Egain Corporation
Pune, Maharashtra, India, India
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ES
Eric Smit
Colleague at Egain Corporation
Mountain View, California, United States, United States
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CV
Ciara Valdez
Colleague at Egain Corporation
San Francisco Bay Area, United States, United States
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JN
Jacob Newman, Pmp
Colleague at Egain Corporation
Philadelphia, Pennsylvania, United States, United States
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MV
Moses Vethamony
Colleague at Egain Corporation
Swindon, England, United Kingdom, United Kingdom
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AP
Ajay P. Deshpande
Colleague at Egain Corporation
Pune, Maharashtra, India, India
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VK
Vishal K.
Colleague at Egain Corporation
Newbury, England, United Kingdom, United Kingdom
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WA
Wesam Agwa
Colleague at Egain Corporation
Egypt, Egypt
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RK
Rahul Kumar
Colleague at Egain Corporation
Pune, Maharashtra, India, India
View →
Tony John
Colleague at Egain Corporation
Pune, Maharashtra, India, India
View →
MT
Melba Thomas
Colleague at Egain Corporation
Pune, Maharashtra, India, India
View →
ES
Eric Smit
Colleague at Egain Corporation
Mountain View, California, United States, United States
View →
CV
Ciara Valdez
Colleague at Egain Corporation
San Francisco Bay Area, United States, United States
View →
JN
Jacob Newman, Pmp
Colleague at Egain Corporation
Philadelphia, Pennsylvania, United States, United States
View →
MV
Moses Vethamony
Colleague at Egain Corporation
Swindon, England, United Kingdom, United Kingdom
View →
AP
Ajay P. Deshpande
Colleague at Egain Corporation
Pune, Maharashtra, India, India
View →
VK
Vishal K.
Colleague at Egain Corporation
Newbury, England, United Kingdom, United Kingdom
View →
WA
Wesam Agwa
Colleague at Egain Corporation
Egypt, Egypt
View →
RK
Rahul Kumar
Colleague at Egain Corporation
Pune, Maharashtra, India, India
View →
2 education records
Nikki H. education
Bachelor Of Science, Psychology; Biology
Master Of Science - Ms, Information Technology
FAQ
Frequently asked questions about Nikki H.
Quick answers generated from the profile data available on this page.
What company does Nikki H. work for?
Nikki H. works for eGain Corporation.
What is Nikki H.'s role at eGain Corporation?
Nikki H. is listed as Principal Knowledge Management Consultant at eGain Corporation.
What is Nikki H.'s email address?
AeroLeads has found 1 work email signal at @egain.com for Nikki H. at eGain Corporation.
What is Nikki H.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 800, 408 for Nikki H. at eGain Corporation.
Where is Nikki H. based?
Nikki H. is based in Orlando, Florida, United States while working with eGain Corporation.
What companies has Nikki H. worked for?
Nikki H. has worked for Egain Corporation, Kaplan Test Prep, Kaplan University, Florida State University, and Dialamerica Marketing.
Who are Nikki H.'s colleagues at eGain Corporation?
Nikki H.'s colleagues at eGain Corporation include Tony John, Melba Thomas, Eric Smit, Ciara Valdez, and Jacob Newman, Pmp.
How can I contact Nikki H.?
You can use AeroLeads to view verified contact signals for Nikki H. at eGain Corporation, including work email, phone, and LinkedIn data when available.
What schools did Nikki H. attend?
Nikki H. holds Bachelor Of Science, Psychology; Biology from Florida State University.
What skills is Nikki H. known for?
Nikki H. is listed with skills including Customer Satisfaction, Interviews, Customer Service, Call Centers, Higher Education, Customer Service Operations, Management, and Administration.
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