Steve Hayward Email & Phone Number

United Kingdom

Enabling world class service solutions on a global basis

Cambridge, United Kingdom

Leading the UK Sales developing new channels,consultant programme and direct sales.Ami Software are leading global provider of Business Intelligence solutions. By understanding your process and business needs we look to ◆ Empower the organisation to scan and analyse your environment in the most efficient and cost effective manner◆ Enable the organisations leaders and key operational teams to capitalize on all data ( premium, social, marketing and product specific ) to make… Show more Leading the UK Sales developing new channels,consultant programme and direct sales.Ami Software are leading global provider of Business Intelligence solutions. By understanding your process and business needs we look to ◆ Empower the organisation to scan and analyse your environment in the most efficient and cost effective manner◆ Enable the organisations leaders and key operational teams to capitalize on all data ( premium, social, marketing and product specific ) to make highly optimised decisionsTogether in partnership with Ami we will help you achieve enhanced business efficiency and strategic directional planning by◆ Anticipating, Monitoring, Detecting and Distributing highly relevant and powerful data With a well developed and accredited solution delivered via cloud SaS, premise or tailored to suit your organisations specific needs Ami will help you to either gain leverage or remain compliant in a highly connected, fast changing and dynamic world . Key areas for the application of our solutions are in ◆ Strategic Planning◆ Research and Development◆ Marketing and Social monitoring◆ Compliance◆ Knowledge Management/database integration◆ ConsultancyTo change your business you generally have to do something different. Go ahead try that today, please give me a call to discuss how we might help you. I don't promise but I can listen and we do have a demonstrable track record that we have successfully done this before across many sectors of business and indeed government bodies.☎ Steve Hayward 07474422249 Show less

Homebased ( Peterborough )

At Interactive Intelligence I look to create value, energise and transition business by providing ◆ A true Omni - channel platform that empowers the outsourcing community to offer flexible and agile solutions that rapidly react to fast changing clients needs and market conditions. ◆ Game changing agile solutions( Saas/Ucas/Caas) that make first class customer service a reality and not just a goal. We truly arm your business with a new agile 'competitive weapon'​ and can… Show more At Interactive Intelligence I look to create value, energise and transition business by providing ◆ A true Omni - channel platform that empowers the outsourcing community to offer flexible and agile solutions that rapidly react to fast changing clients needs and market conditions. ◆ Game changing agile solutions( Saas/Ucas/Caas) that make first class customer service a reality and not just a goal. We truly arm your business with a new agile 'competitive weapon'​ and can demonstrate this success. ◆ Secure tested Technology accredited by all the leading analysts. We are Gartner Magic Quadrant , Frost and Sullivan and Ovum leaders in our field If you are serious about your customer contact strategy, processes and your customer experience, how could you ignore our proposition. Recent research ( KPMG Sept 2015 ) proves that the top 10 recognised UK brands on average are enjoying 42 million pounds of additional revenue per annum as a result of their diligent approach to the customer experience. Can your business afford to ignore customer experience and dismiss it as a passing fad. These are significant numbers and require positive action. Show less

Uk

◆ Enterprise Managed Service Solutions ◆ Finance and Insurance Vertical + strategic Partners ◆ Managed Database / virtualised solutions / WAN and LAN ◆ Cloud /Contact Centres/SaS/Customer experience - Managed solutions ◆ 100% + New business performanceMajor success in reducing operational costs by up to 35% pa ( yet sustaining and increasing profitability ) by growing and virtualising managed contact and data solutions. Leveraging cloud to drive operational and… Show more ◆ Enterprise Managed Service Solutions ◆ Finance and Insurance Vertical + strategic Partners ◆ Managed Database / virtualised solutions / WAN and LAN ◆ Cloud /Contact Centres/SaS/Customer experience - Managed solutions ◆ 100% + New business performanceMajor success in reducing operational costs by up to 35% pa ( yet sustaining and increasing profitability ) by growing and virtualising managed contact and data solutions. Leveraging cloud to drive operational and business efficiencies on behalf of new clients and existing base.Delivering success and winning significant new business with the worlds largest customer experience Outsourcer Teleperformance and winning major new business wins with both the Motor Insurance Bureau and Covea. Show less

Field Based

◆ Specialising in New Business Aquisition in the SME sector (200-1500 employees ), ◆ Recruiting Strategic sales team from standstill in 6 weeks◆ Transforming tactical sales and marketing approach to more strategic high value proposition◆ Responsible for sale of first managed cloud contact solution for major Tier 2 OutsourcerDelivering increased efficiencies, enhanced customer service and better client value via "cloud" and managed solutions

London

◆ Recruited and lead a small highly motivated team to acquire long term high value new logo ◆ Enterprise opportunities. Strategic engagement across the full Global Crossing portfolio ◆ New territory, pure new business Midlands.

◆ High Value complex Systems Integration. ◆ Initially joining the Enterprise Direct Touch team to bolster the strategic 'Big Ticket" sales programme following significant successes I was quickly promoted. ◆ Account Director and Partnership manager in the parent Alcatel - Lucent tellecom ( System Integrators ). ◆ Major successes involved substantial wins in both a sell to and sell through capacity to Thales. Many of these being in the security / defence /transport arena… Show more ◆ High Value complex Systems Integration. ◆ Initially joining the Enterprise Direct Touch team to bolster the strategic 'Big Ticket" sales programme following significant successes I was quickly promoted. ◆ Account Director and Partnership manager in the parent Alcatel - Lucent tellecom ( System Integrators ). ◆ Major successes involved substantial wins in both a sell to and sell through capacity to Thales. Many of these being in the security / defence /transport arena. ◆Other major successes followed with Mersey Travel.( see collateral ) Show less

◆ Evangelical Role promoting Alcatel - Lucent into existing channel and new channel partners ◆ Data / Voice / Unified Comms / Contact Centre Solutions ◆ Major wins including Thales/ Thomas Cook and Mersey Travel ◆ Promoted after Major success 130% ytd performance ( honours club )

Peterborough , Nottingham And Leeds

◆ Consistently one of the highest performers as Sales Specialist,Account Director, Major Accounts Head of Sales - in new business strategic acquisitions ( Systems integration / solution sales ) I was requested by the Chief Executive and MD to recruit a team to target the new territories of the Midlands. ◆ The team was one of the highest achieving Kingston New business teams on record. 5 of the team gained honours club with over 21m ( annualised revenue) of new business in sales in a year… Show more ◆ Consistently one of the highest performers as Sales Specialist,Account Director, Major Accounts Head of Sales - in new business strategic acquisitions ( Systems integration / solution sales ) I was requested by the Chief Executive and MD to recruit a team to target the new territories of the Midlands. ◆ The team was one of the highest achieving Kingston New business teams on record. 5 of the team gained honours club with over 21m ( annualised revenue) of new business in sales in a year. ◆ 2 years as sales specialist / 2 years as Account Director and 2 years as Sales Leader of specialist strategic Aquisitions team ( Central ). ◆ 4 years honours clubs and multi year 100%+performances irrespective of roles. New York, Cape Town, Cuba and Megeve Show less

Diploma In Marketing / Ba Hons Degree, International Marketing , Business Studies And Business French

Activities and Societies: Placement with Renault SA - St Etienne 2 Other French based roles Business Studies and International Marketing

Ba Honours, Business Studies / French

Activities and Societies: Political Debate, Marketing, Small business ( promotional merchandise ), Sports and Film Business Studies.