Nicole Concepción Email & Phone Number

Strategic and research-focused consulting

Palo Alto, California, United States

Consulting on AI healthcare applications.

San Francisco Bay Area

Co-facilitator of a weekend-long workshop at Pivotal Labs that brought together UX & Visual designers, front-end and back-end devs, marketing and branding professionals, and members of the community to churn out new ideas and discuss immediate and future impact in the social justice sphere.

San Francisco Bay Area

Consulting with BBVA on multiple products in the fintech space.

San Francisco Bay Area

Consulting with Charles Schwab on a redefinition of the RIA experience.

San Francisco Bay Area

Responsible for research, design, and user testing of multiple products within the personal loans funnel, notably: joint application, Balance Transfer, Account Dashboard and Direct Pay. Since launch, Direct Pay has earned $58M in issuance (as of June 2016) and continues to grow. Synthesized research for persona development for website redesign initiative..

San Francisco Bay Area

• Design strategy: scenarios & personas, user journeys, synergy of business goals and user goals.
• Information architecture: user flows & diagrams.
• Interaction design: wireframes, mocks, interaction design documents, interactive prototypes.
• Research & Testing: evaluation of competitors, user research & goal definition, usability testing, report writing.

San Francisco Bay Area

Mostly UX with a sprinkling of biz strategy for these Globant clients: Bally Technologies, Rackspace, Disney, Johnson & Johnson, Cisco, Staples.

Menlo Park

• Specialized in optimization of notifications to increase content production & consumption for FB mobile.
• Coordinated with product design & engineering teams to iterate on notification strategies and design implementation.

San Francisco

• Worked on mobile and web-based projects related to healthcare technology and innovation.
• Researched user behaviors & developed personas and scenarios for multiple projects, including a mobile app developed in conjunction with UCSF researchers related to mindfulness & autism, and a long-term project.

• Investigated various antipsychotic medications for research studies, liaised with local IRB, FDA, sponsors, and psychiatric staff.
• Initiated study protocols, patient recruitment, conducted neuropsychological assessments, ratings, data collection.

• Consulted on Evaluation of Support Services for Family Caregivers Project
• Consulted on CAATCH project (Counseling African-Americans to Control Hypertension)
• Trained and supervised interns
• Conducted patient interviews and managed correspondence, assessment instruments,distribution of patient stipend and study materials
• Counseled patients on using home blood pressure monitors
• Prepared Adverse Event reports and completed patient medical chart reviews

• Clinical research coordinator’s assistant in the Mood & Anxiety DisordersProgram
• Interviewed, screened, and recruited subjects for a study on Ketamine and Riluzole in thetreatment of drug-resistant Major Depressive Disorder
• Primary liaison between researchers and clinicians

New York, New York

• Created weekly 3-5 minute digital videos for AfterEd.tv website. Responsible for show concept, scripting, interviewing, a/v equipment (shooting & recording footage), editing, post-processing, and uploading to the web.

• Awarded Neural Engineering Internship in summer 2005, then offered full-time ResearchAssistant position in September 2005
• Assisted post-doctoral fellows in research regarding muscle activity in subjects withneuromuscular deficiencies
• Conducted highly discriminatory data processing, and contributed to posters andpresentations for Neuroscience conferences

Master Of Arts, Clinical Psychology

Bachelor Of Arts, Psychology, Studio Art