Nicole Concepcion Email & Phone Number

Pasadena, California, United States

El Segundo, CA

• Successfully planned and executed over 350 events throughout the United States from 2017 to 2023, including Trade Show booths at Education Technology Conferences, After Parties, Happy Hours, Lunch & Learns, and Virtual.
• Facilitated negotiations for event space and booth bookings, coordinated logistics for electric, internet, dreyage, food and beverage, and hotels.
• Managed procurement of supplies, equipment, signage and collaborated with builders and the Creative Team to meet quality and brand expectations for larger sales events.
• Acted as on-site lead for larger events, ensuring seamless execution by overseeing booth assembly, verifying material and swag deliveries, coordinating staff breakfast and lunch services, managing booth speaking.
• Orchestrated timely messaging and optimal online promotion for press events in collaboration with the social media team and partnered with the email marketing team to ensure the prompt delivery of leads generated.
• Researched and implemented event management logistics apps and lead retrieval solutions for smaller events, resulting in streamlined and successful event execution.

El Segundo, California

• Coordinate all sponsorship assets including individual city Comic Con program guides, sponsor reel, bag stuffers, website articles, social media postings, and assorted customized sponsorship assets.
• Distribute all deliverables for sponsorships by coordinating with PR, Digital Marketing, logistics, programming, and graphic design departments to ensure full package has been executed.
• Create all sales sponsorship marketing materials including deliverables to companies and vendors, one sheets, brochures and forms.Assume the role of on-site Sales Team Lead at various Comic Cons, managing on-site staff.

• Managed all facets of resort visits for high profile guests including Club 33 Members, Disney executives, celebrities, and political dignitaries, giving guests a seamless and enjoyable experience. Coordinating details.
• Established ongoing relationships with return guests to ensure that their current visits continue to improve upon their previous experiences. Addressed any shortcomings and troubleshot problems and concerns.
• Completed ticketing, valet, FastPass, dining, hotel and assorted requests from corporate partners.
• Collaborated with Talent Relations and Public Relations to coordinate publicity visits for celebrity guests.

• Event Services, Disney Special Activities
• Prepared and organized press correspondence, and travel and hotel arrangements for invited guests for media events such as, “Pirates of the Caribbean 3 World Premiere” ''Miley Cyrus Sweet Sixteen,'' Rose Bowl Team.
• Created itineraries and coordinated travel and accommodations for over 100 celebrity chefs, visiting chefs, and wine participants for ''Disney's Food and Wine Festival 2009 & 2010”, including Guy Fieri, Cat Cora.
• Handled confidential and sensitive details, managed day-of expectations in a high-pressure environment.

• Stayed apprised of continuously evolving hotel operations and worked closely with management.
• Provided effective feedback and training to support and mold new Cast Members, Trainers, and Leads.
• Facilitated monthly meetings with Trainers to discuss issues and anticipate short- and long-term changes.
• Created communication programs to ensure the staff was updated with new procedures and upcoming changes.
• Became knowledgeable of a new LMS GUI system and then assisted in training Trainers, Leads, and Management during the implementation of the system, updating documentation such as Operating and Training Guides to.
• Created and facilitated Disneyland Hotel Guest Services Class to educate Guest Services Cast on area specifics such as room types and room rack procedures.

• Maintained the daily operations of the front desk by running the regular reports and communicating effectively with department partners.
• Trained and supervised fellow Cast Members to ensure delivery of outstanding guest service, successful check- in and check-out of guest rooms, and response to all inquiries regarding guest reservations and guest requests
• Handled guest situations while maintaining and matching the expected Disney standards of composure and excellent customer service.
• Successfully completed Working Lead – A leadership development program facilitated by Disney University.

Education record

Activities and Societies: Circle K International

Wedding Specialist Certificate