Managed project work for key accounts worth $2.9+ million yearly revenue, ensuring deliverables are on time and high quality Documented workflow process for new product offering with Microsoft Visio, PowerPoint, and ExcelWorked with offshore vendors to manage projects, including deliverable requirements and timelines, and informing internal stakeholders of project statusCollaborated with team leaders to create an Excel-based project tracker, allowing teams to better assign responsibilities and manage deadlinesProofread client facing deliverables for typos and data accuracyCoordinate with Engineering to develop tools to improve the project management processTook notes during calls to capture key information from meetings, save notes for future reference and distribute to meeting participants

Created scales for standardized survey questions for international markets; coordinated with vendors to implement questions and formatted data for analysis. Managed projects with external vendors, including programming needs, project QA, and sample needsHelped implement Jira ticket system; provided feedback during ticket planning stage, created dashboard in Jira reporting ticket metrics, and kept status of tickets up-to-date. Launched new survey projects on-time and on-budget by coordinating with internal and external stakeholders regarding project needs and updating Jira status. Researched consumer spending habits with Statista to aid in the creation of standardized survey questions and answers.

Trained, supervised, and managed a team of 3 employees.Implemented new survey sample platform to reduce costs and personally generate $150k per year in revenue.Handled gift card payments for survey participants; contacted accounting department to fund account, placed orders through Tango Card platform, and maintained payment database.Developed and documented new protocols; trained senior and new employees through one-on-one sessions.Performed data entry and created multiple Excel dashboards for reporting metrics across all survey projects, including survey completions, vendor costs, and gift card costs.

Managed 250+ survey projects per year during data collection; ensured accuracy by monitoring survey completions and communicating with external vendors as needed.Developed and documented new protocols; trained senior and new employees through one-on-one sessions.Assisted sales team in scoping projects for prospective clients by contacting vendors to obtain project costs and feasibility

Managed 250+ survey projects per year during data collection; ensured accuracy by monitoring survey completions and communicating with external vendors as needed.Developed and documented new protocols; trained senior and new employees through one-on-one sessions.Assisted sales team in scoping projects for prospective clients by contacting vendors to obtain project costs and feasibility

Hand-placed and soldered components onto circuit boards, including through-hole and surface mounted components.Obtained multiple internal certifications to perform multiple jobs including reflow oven and connector installation.Logged number of hours worked and defects found per board.

Assisted customers by ringing out their purchases and helping load heavy items into their vehicles.Kept workspace clean by sweeping checkout area and cleaning counters.Directed customers to desired departments for their home improvement projects; asked specific questions about their project needs and goals.