Nancy Crouch Morlini, Aap Email & Phone Number

Texas, United States

Richardson, Texas, Us

Richardson, Texas, Us

Lead cross functional team to achieve material organic revenue growth and margin expansion in the evolving and competitive $700M+ Transactional Services business – including Payment, Screening and Insurance Services - supporting all markets and applications across RealPageSupport roadmap prioritization for multimillion-dollar annual technology budget aimed at achieving customer satisfaction and business results/goalsPossess a clear understanding of underwriting and pricing philosophies; maintain an in-depth knowledge of all tools and models used; maintain compliance with vendor partners, including - Credit Bureau Partners, Carrier Partners, Card Networks, NACHA, Federal/State auditors, and others as necessaryDevelop new, potential products or services, including vetting of new opportunities.Ensure ROI calculators, presentations and other tools are regularly updated and available to salesProvide quarterly ROI analysis of client relationships, product and development expenditures, marketing campaigns and sales activitiesPrepare clear, concise, and actionable reports on each analysis to the Executive teamAnalyze marketing metrics to identify cause-effect relationships between product and marketing actions to financial outcomes that increase profitabilityEnsure maintenance of competitive analysis to maintain advantages and drive salesWork with sales and product teams to analyze competitors; determine brand perceptions; evaluate market penetration; understand customer needsSupport annual and quarterly business planning processDemonstrated leadership of matrixed partnerships, multi-level direct reports and cross-functional teams, including both voice and non-voice skill sets, in domestic and global locations across the United States, India and Philippines

Richardson, Texas, Us

Lead cross functional and geographically dispersed team to achieve material organic revenue growth and margin expansion in the evolving and competitive $300M+ Payments business supporting all verticals across RealPageDrive roadmap prioritization for multimillion-dollar annual technology budget aimed at achieving customer satisfaction and business results/goalsPossess a clear understanding of underwriting and pricing philosophies; maintain an in-depth knowledge of all tools and models used; maintain compliance with vendor partners, including Card Networks, NACHA, Federal/State auditors, and others as necessaryDevelop new or potential products, including vetting of new opportunities.Ensure ROI calculators, presentations and other tools are regularly updated and available to salesProvide quarterly ROI analysis of client relationships, product and development expenditures, marketing campaigns and sales activitiesPrepare clear, concise, and actionable reports on each analysis to the CEO and teamAnalyze marketing metrics to identify cause-effect relationships between product and marketing actions to financial outcomes that increase profitabilityEnsure maintenance of competitive analysis to maintain advantages and drive salesWork with sales and product teams to analyze competitors; determine brand perceptions; evaluate market penetration; understand customer needsSupport annual and quarterly business planning processDemonstrated leadership of matrixed partnerships, multi-level direct reports and cross-functional teams, including both voice and non-voice skill sets, in domestic and international locations across the United States, India and Philippines

Richardson, Texas, Us

Responsible for the global operational execution of the combined RealPage Payments, Screening and Insurance businesses representing $400M+ in annual revenueTranslate business vision and strategy into operational tactics and build the organizational support and infrastructure needed to achieve themThought leader on strategies, process improvements and product enhancements to drive expanded margin through operational efficiency both within the Financials Service business unit – as well as across integrated business units throughout RealPageManage operational infrastructure including consumer and business operations, and key stakeholder in high-value processing partnerships. Possess deep product and integration knowledge critical to overseeing, identifying and resolving service interruptions and client issuesExpanded to Screening and Insurance to global operating standards defined through a Business Process Inventory and measured through an Operational Maturity Scorecard designed to ensure the operation is accurate, efficient, and scalable. Doubled the operational maturity score of Screening and Insurance in their first 6 months resulting in reduced operational risk and escalations while increasing Service Level Standards (SLS) achievement.Demonstrated leadership of matrixed partnerships, multi-level direct reports and cross-functional teams, including both voice and non-voice skill sets, in domestic and international locations Uses both qualitative and quantitative metrics to monitor productivity and delivery, including financial and operational Key Performance Indicators (KPI’s) to measure success within the organizationCreates a strong people strategy that is focused on a culture of performance management, talent management, and positive work culture in accordance with company policies by hiring, training, motivating, planning and directing work, managing performance and resolving associate issues so that assigned performance targets are met or exceeded.

Richardson, Texas, Us

Boston, Ma, Us

• Developed and implemented scalable operational frameworks to drive growth from startup to small tech company, positioning the business for successful acquisition.• Led operations, implementations, change, and release management for top-tier financial processors clients (FISERV, COOP, FIS, Jack Henry, Vantiv), overseeing QA, UAT, and technical support.• Built and managed Technical Support Operations, delivering world-class service to clients and financial institutions.• Cultivated strategic partnerships driving 75% of annual revenue.• Contributed to corporate strategy development and execution through quarterly Program Increment (PI) planning and annual strategic planning.

Boston, Ma, Us

Lead the areas of Technical and Non-Technical Support, as well as all Client Implementations.

Boston, Ma, Us

Fort Worth, Texas, Us

• Oversaw end-to-end management of comprehensive payment product suite (checking, credit cards, prepaid, bill pay, ACH, wires, online banking, emerging technologies) for an $8B credit union.• Drove non-interest income growth through innovative product development (BounceProtection and first credit card launch), exceeding $100M in credit card loan balances within four years. • Ensured ongoing compliance with evolving regulatory landscape (NCUA, CFPB, state regulations) through proactive risk management and implementation of robust compliance frameworks.• Forged strategic partnerships with industry leaders (Visa, Mastercard, CO-OP, PSCU, FISERV, Jack Henry) to optimize product offerings, expand margins, and enhance scalability; Included serving in an advisory capacity on steering committees as well as a speaking at industry conferences.

Fort Worth, Texas, Us

Us

Bsba, Marketing/Accounting

Diploma