Nathaniel Townsend Email & Phone Number

- Administered and managed Microsoft Intune environment for the North American region, overseeing device management, policy enforcement, and application deployment.- Designed and implemented Intune policies for device configuration, compliance, and security to meet organizational requirements.- Deployed and managed line-of-business (LOB) and store apps using Intune, ensuring seamless distribution and updates across managed devices.- Worked closely with security teams to identify and remediate security vulnerabilities and threats within the Intune environment.- Collaborated with global cross-functional teams to define and implement conditional access policies and security baselines, enhancing device security and protecting corporate data.- Conducted regular audits and assessments to ensure compliance with security policies and industry standards.- Managed Okta for US and Israel employees,- Facilitated onboarding and offboarding procedures, including creating documentation for issue resolution and new training guides.- Managed IT asset purchases and ensured efficient asset management.- Provided meeting rooms support.- Managed Google Workspace environment, including user permissions and account creations.- Managed Office 365 environment, including user permissions and account creations.- Managed Zoom environment, including user permissions and account creations.- Facilitate on ESXI Server maintenance

• Prepared equipment for upcoming studio sessions• Efficiently record tracks and mix down albums• Tracked and comp vocals, mix sessions in logic Pro & Pro tools HD• Engineering sessions, producing tracks, programmed drums.• Arrange tracks and comp vocals; mixed sessions, remove background noise• Responsible for coordinating the work flows and recording sessions of the studio• Design musical compositions, writing chorus and songs prepare singer arrangement

• Troubleshoot and resolve macOS, iOS, iPadOS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues• Coordinate device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades• Test updates and applications for Apple device deployments leveraging service automation tools.• Assist with consulting with device and application engineers to test solutions for desktop and device application solutions, including configuration management, repairs, maintenance, or operations of the New York City Health + Hospitals end-user devices• Performs walkthroughs of the facilities to validate and physically verify the location of

• First line of technical support for Newsroom, Control Room and Editors• Assists in handling weekly onboarding for new hire employees and contractors working closely with HR department, contractor vendor and internal teams. • Manage numerous applications relating to: news production, communication, storage, content editing, and financials within the Microsoft and Apple ecosystems.• Maintain Active Directory, create and delete user accounts as needed.• Physically carry and move equipment.• Management of data on shared storage.• Install and configure Windows servers and PCs • Network configuration and support for the newsrooms.• Maintain ENPS software for users’ companywide • Maintain Viz Mos software for users and train them• Coordinated service requests with system vendors for repair or maintenance then testing to confirm that proper action was taken. • Created internal documentation aimed to help less technical employees through our imaging process. Later updated internal and customer document repositories adding necessary details and clarity.• Install and configure Microsoft Intune on Work related mobile devices.

Greater New York City Area

● Served as the first line of support for internal customer calls, e-mails, and support tickets to assist in system diagnostics, resolving technical problems, system outages, and maintenance. Maintained high first case resolution while adhering to client specified SLA’s. Responsible for documenting newly discovered issues, gathering information and escalating them according to protocol.• Extensive use of advanced Azure and on-prem Active Directory functions such as user account administration, Group Policy (creating, testing, and troubleshooting), Organizational Units and security groups. • Upheld security by maintaining anti-virus software (Sophos), anti-spam (Mimecast)and encryption (MBAM/Bit locker) on an administrative level. Monitored the intrusion detection system for malicious and abnormal behavior.• Participated in 24x7x365 on-call support of corporate systems in a global enterprise consisting of over 5000 end users across 36 countries.• Installed and configured user workstations and peripherals and conference rooms. Created user accounts in Active Directory according to protocol

Greater New York City Area

● Served as the first line of support for internal customer calls, e-mails, and support tickets to assist in system diagnostics, resolving technical problems, system outages, and maintenance. Maintained high first case resolution while adhering to client specified SLA’s. Responsible for documenting newly discovered issues, gathering information and escalating them according to protocol.• Extensive use of advanced Azure and on-prem Active Directory functions such as user account administration, Group Policy (creating, testing, and troubleshooting), Organizational Units and security groups. • Upheld security by maintaining anti-virus software (Sophos), anti-spam (Mimecast)and encryption (MBAM/Bit locker) on an administrative level. Monitored the intrusion detection system for malicious and abnormal behavior.• Participated in 24x7x365 on-call support of corporate systems in a global enterprise consisting of over 5000 end users across 36 countries.• Installed and configured user workstations and peripherals and conference rooms. Created user accounts in Active Directory according to protocol

● Setup of live recordings for judicial press conferences, Skype events and large classroom recordings● Edit HD audio & video for public consumption via YouTube or New York Law communities to draw in more public awareness.• Handle cold calls and customer service-related issues with new students and staff with high volume.• Facilitate in training of new employees • Execute IT projects by carefully implementing client specifications for conference setups and recordings • Developing training materials and strategies that ensure a successful training• Upheld security by maintaining anti-virus software (Sophos), anti-spam (Mimecast)and encryption (MBAM/Bit locker) on an administrative level. Monitored the intrusion detection system for malicious and abnormal behavior.

New York, New York

Technical and Customer specialist● Improve company training by implementing live hands-on problem solving of customer issues in order to resolve customer issues more efficiently● Procure new business accounts by creating customized packages according to the client requirements● Through in-depth product knowledge, provided exceptional customer service, by educating client on Apple products and offerings, and astutely answering questions Achievement: Exceeded team sales goals by 15 % percent per quarter by selling additional services, warranties, accessories, and user training • Train customers of various age groups on how to operate products while integrating it into there life needs.• Efficiently operating in high traffic environment to enrich customer’s lives.

Marketing Associate● Effectively increase public awareness of new music artists, liquor brands, clothing brands, and event parties’ attendance through social media promotions, and utilizing brand ambassadors● Improve sponsor awareness through creative marketing such as advertising on, college campuses and throughout city communities● Orchestrate large networking events for album release parties and brand exposure campuses working with sometimes large & small teams.

Quality Assurance Software Testing, Computer Programming

Activities and Societies: Defect Life cycle, including Defect Management Scripting & documentation Knowledge of object oriented.

Bachelor'S Degree, Broadcasting, Telecommunications, Mass Media

Activities and Societies: Main Campus Program Board NAACP focus on Audio engineering and video production with in studio experience.

Vmware Vsphere 7.0 Install, Configure, & Manage.

installation, configuration and management of VMware vSphere, which consists of ESXi and vCenter Server.