Nick Connolly Email & Phone Number

Sutton, MA

• Responsible for creating and approving Temperature Uniformity Survey reports and Calibration Certificates for customers, ensuring their equipment is within industry standard calibration guidelines.
• Use of Ape Calibration Management Software to update calibration records and determine scheduling.
• Assisting customers via phone and email to ensure their needs are being met.
• Provide price quotes to potential customers for calibration services.
• Collaborate with other calibration services and vendors to provide our customers with additional services outside of our scope of accreditation, including issuing purchase orders.
• Daily shipping and receiving of all equipment that is calibrated in-house.

Milford, MA

• In charge of remarketing of IT equipment via brokerage lists or eBay to achieve weekly sales goals of $50k.
• Worked directly with CEO on a daily basis to assist with valuations of equipment and the negotiation of potential buy/sell deals.
• Served as the direct line of communication for potential buyers and maintained rapport with returning customers.
• Purchase order creation and invoicing via QuickBooks.
• Extensive use of Microsoft Office and cloud solutions to maintain information and create tools to be used by the staff across the business.
• Utilized AuditBench software to manage inventory.

Worcester, MA

• Self-managed startup of a full-time resale business on eBay, Amazon, and Etsy with approx 3k earnings and over 100 sales per month at peak.
• Communicated with customers in real time to answer questions, provide additional clarity on listings, resolve disputes and payment collection to ensure a positive customer experience.
• Achieved Top Rated Plus seller status as well as maintained a 100% positive feedback rating on eBay during the 4 years of operating store full time. Maintained a return rate of less than 1%.
• Continuously sourced inventory by tracking and analyzing market trends to maintain a robust storefront and clear out stale stock. Managed inventory using self-created Excel spreadsheets.
• Photographed, marketed and created detailed listings for each product posted.
• Proficient with all aspects of shipping, including analysis of shipping options to determine the most cost effective and quickest options, adding insurance, tracking, and researching lost packages. Utilized USPS.

Foxboro, MA

• Started as one of two employees receiving incoming items into inventory system.
• Within a year, became the senior “problem solver” for warehouse staff. All issues with incoming inventory would go to me, allowing the staff to receive an optimal volume of units in stock more efficiently each day.
• Served as primary point of contact within the warehouse for escalations to perform advanced troubleshooting tasks.
• Utilized ticket management system to prioritize daily communications with the customer service department in Russia regarding any issues in U.S. warehouse.
• Trained and mentored new staff as the number of warehouse employees grew from 5 to 50+ within my tenure.
• Assisted with other warehouse tasks when needed such as shipping, order picking, and general maintenance.