Financial Service Specialist
· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.· Offered friendly and efficient service to all customers, handled challenging situations with ease.· Entered, reviewed, and made a determination on new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.· Answered complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and… Show more · Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.· Offered friendly and efficient service to all customers, handled challenging situations with ease.· Entered, reviewed, and made a determination on new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.· Answered complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.· Processed, reviewed register referrals, Nordstrom.com transactions and credit line increase requests. Show less