Nathalie Delmaire, Rn, Bscn Email & Phone Number

Saint-Marc-Sur-Richelieu, Qc, Ca

• Provides professional clinical leadership and acts as a resource to the staff in the patient support program (specialized oncology, neurology and rare disease space).• Acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to quality of service, training and other areas of importance.• Ensures a high level of customer responsiveness by proactivity addressing and solving issues.• Assist… Show more • Provides professional clinical leadership and acts as a resource to the staff in the patient support program (specialized oncology, neurology and rare disease space).• Acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to quality of service, training and other areas of importance.• Ensures a high level of customer responsiveness by proactivity addressing and solving issues.• Assist with recruitment, call quality training/development and performance management.• Provide leadership and coaching to team members to ensure quality and established KPI’s are achieved Show less

• Responsible for the coordination and delivery of support and services for patients receiving specialized oncology, neurology and rare disease therapies.• Interact and collaborate with patients, physicians, pharmacies, other health care professionals and insurance companies.• Provide comprehensive clinical support to patients and health care providers, including education on specific diseases, therapies and disease management.

Mississauga, Ontario, Canada

Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, extra-corporeal blood purification organ support.• Management and accountability of national clinical team (up to 6 Therapy Specialists).• Lead the clinical alignment for clinical support services, product launches, trials and evaluations.• Develop and update internal and external training programs and educational forums (CEU accredited sessions, symposia, sales and/or clinical training, user/trainer training) while liaising… Show more Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, extra-corporeal blood purification organ support.• Management and accountability of national clinical team (up to 6 Therapy Specialists).• Lead the clinical alignment for clinical support services, product launches, trials and evaluations.• Develop and update internal and external training programs and educational forums (CEU accredited sessions, symposia, sales and/or clinical training, user/trainer training) while liaising with global partners as needed.• Work collaboratively with sales, marketing and technical teams for the development and implementation of annual strategic plans (P5).Clinical Excellence Award, Acute Clinical Services (2016)Team Awesome Award (2016) Show less

Mississauga, Ontario, Canada

Chronic Renal Replacement Therapy (RRT) focus: Peritoneal Dialysis (PD), Hemodialysis (HD), Hemodiafiltration (HDF).• Established and maintained scientific peer-to-peer relationships with key opinion leaders, partnered on scientific projects and supported the development of clinical publications.• Provided Medical support to Regulatory Affairs, Medical Information, Health Economics and other functions.

Montreal, Quebec, Canada

Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, AQS, MARS and extra-corporeal blood purification organ support.• Management and accountability of clinical staff, clinical support services, field activities, customer implementations and national trials (up to 4 Therapy Specialists). • Oversee the development and presentation of clinical training programs (internal and external), symposia and seminars, while maintaining compliance with all company policies.• Develop and use… Show more Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, AQS, MARS and extra-corporeal blood purification organ support.• Management and accountability of clinical staff, clinical support services, field activities, customer implementations and national trials (up to 4 Therapy Specialists). • Oversee the development and presentation of clinical training programs (internal and external), symposia and seminars, while maintaining compliance with all company policies.• Develop and use collaborative relationships for effective project management of all implementation processes (pre-sales to implementation to on-going clinical support and education).• Perform on-going market assessment of customer’s technical and therapy needs to facilitate continuous improvement in the CEBT field. • Lead for the maintenance of the customer relations management (CRM Salesforce) clinical database, while integrating Miller Heiman (MH) methodology.Therapy Specialist of the Year (2012)100% President's Club, Acute (2009 & 2011)Canadian Region of the Year, Acute (2009) Show less

Montreal, Quebec, Canada

Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, AQS, MARS and extra-corporeal blood purification organ support.• Conduct specialized on-site customer training (days/evenings/nights) in the Intensive Care (ICU) and Hemodialysis (HD) units while also providing 24/7 clinical support. o Adult and pediatric end-user training provided to nursing, medical, pharmacy, dieticians and other allied healthcare staff, as required. o Pre- and post-implementation training, and… Show more Renal Replacement Therapy (RRT) focus: CRRT, TPE, UF, AQS, MARS and extra-corporeal blood purification organ support.• Conduct specialized on-site customer training (days/evenings/nights) in the Intensive Care (ICU) and Hemodialysis (HD) units while also providing 24/7 clinical support. o Adult and pediatric end-user training provided to nursing, medical, pharmacy, dieticians and other allied healthcare staff, as required. o Pre- and post-implementation training, and support in policy, procedure, and protocol development.• Deliver Continuous Extracorporeal Blood Therapy presentations (CEBT) at local and regional critical care/nephrology/hepatology/cardiology conferences as needed.• Assist in clinical trials and evaluations as needed.• Effectively meet or exceed customer needs and build strong collaborative customer relationships.• Assist the sales team in developing therapy and product growth in existing and potential accounts. • Training and mentorship of new colleagues as needed.Team Award, Outstanding Achievements (2005) Show less

Saskatoon, Saskatchewan, Canada

Responsible for direct care to medical and surgical (pre and post-operative) neurosciences and neurology patients, as well as acute/step-down patients. Performed patient-focused assessments and interventions, while collaborating with a multidisciplinary team and patient families. University teaching facility.

Saskatoon, Saskatchewan, Canada

*Currently Canadian Center for Health and Safety in Agriculture (CCHSA• Managed on-site coordination of mobile health surveillance clinics. Provided tailored occupational health screening and health promotion for rural and agricultural workers (audiometric and respiratory focus). Contributed to various on-going research studies.

Saskatoon, Saskatchewan, Canada

Developed and delivered an education program promoting health in the high school population. Liaison with local public health authorities.

Québec City, Quebec, Canada

Provide supervision and teaching to 3rd year nursing students attending clinical laboratories.

Québec City, Quebec, Canada

Collection and data entry for various studies related to behavioral sciences in the health care field.

Bachelor Of Science, Nursing

Master'S In Education, Distance Learning (Incomplete)

Executive Training