- Offer a daily presence during peak operations to ensure procedures and standards are met in a timely and effective manner. - Coaching, evaluating performances and offering feedback to the flight directors and flight attendants in regards to their respective duties. - Ensure administrative follow-ups with attendance policy, disciplinary hearings and flight reports, while liaising with Base Manager, Human Resources or any other operational departments.- Offer 24/7 remote guidance… Show more - Offer a daily presence during peak operations to ensure procedures and standards are met in a timely and effective manner. - Coaching, evaluating performances and offering feedback to the flight directors and flight attendants in regards to their respective duties. - Ensure administrative follow-ups with attendance policy, disciplinary hearings and flight reports, while liaising with Base Manager, Human Resources or any other operational departments.- Offer 24/7 remote guidance and support to the employees whenever an abnormal, urgent or irregular situation occurred. Show less

Respond to medical emergency 9-1-1 calls and act as a healthcare professional. Give care to patients through certified medical acts by complying with strict protocols issued by the Ministry of health and social services.

Onboarding new hires. Develop, conduct and manage group initial trainings. Offer a personalized guidance to insure high level of knowledge throughout daily operations. Maintain training records up to date, in compliance with Transport Canada regulations. Apply a quality control program and propose new procedures with an objective to enhance performances.

Ensure the management of daily operations. Manage, motivate and influence a team of 20 passenger agents. Guaranty on-time performance by running unwavering operations in a fast-paced environment. Plan workforce needs by considering key strengths of team members. Maintain irreproachable relationships with subsidiaries. Complete and submit daily reports (SMS, quality control, delays). Conduct daily briefings.

Ensure the management of daily operations on specific flights. Comply with standard operating procedures. Provide support, coaching and feedback to passenger services agent team. Monitor team to confirm compliance with policies and procedures.

Apply strict safety and security procedures in accordance with Transport Canada regulations. Act as a manager within crew when emergency, complex or conflictual situations arises. Offer flawless customer experience. Manage crew pre-flight briefings, debriefings along with flight reports.