Nicolas Demers Email & Phone Number

Vancouver, Canada Area

• Initiated early engagement with client from project inception to continually gather requirements via regular check-ins, to ensure successful development of multiple sites for Lawyers’ Committee for Equal Rights Under Law to assist in their mission to safeguard US citizens’ civil rights.• Assisted in developing and enhancing various sites for clients, and provide technical support. Reduced downtime and improve client satisfaction.• Selected to update the WordPress GTmetrix plugin, improving the ability of clients to track site performance, reduce loading times and bandwidth, thereby increasing user satisfaction.• Supported a team of 5 in implementing ongoing multi-system integration for internal Carbon60 software systems, to streamline workflows and increase employees’ efficiency. Imported ticket data from legacy system into ServiceNow; implemented automated workflows to synch relevant data between various internal systems.

• Coached junior employees in WordPress techniques and in general programming insights, to encourage role independence. • Provided client technical support.• Assisted with designing client sites; developed custom back-end logic; gathered requirements and prepared documentation.• Worked on the team developing a custom fuel delivery management system (managepetro.com), enabling clients to gain insight into their business, eliminate redundancies and reduce costs

* Tested and maintained the Quadrant reporting system. Assisted in implementing the reporting interface* Implemented and tested bug fixes* Created or enhanced several reports including the Hours of Service Violation Report and the Off Hours Report.* Enhanced the reporting infrastructure and GUI* Communicated with stakeholders to gather requirements and create design documentation.

* Tested and maintained the eFranchise Builder software. Implemented and tested bug fixes. Designed and implemented new functionality.* Communicated regularly with franchise owners and project manager to gather or clarify requirements.* Helped maintain the underlying databases* Performed client support

* Maintained the ARCS/MRMS (Meter Reading Management System). * Designed, implemented and tested bug fixes as well as new features.* Designed and implemented various fixes for the BC Hydro CCS system.* Created documentation for all steps of the software development cycle, as well as various documents for training purposes.

* Maintained and tested Cayenta Utilities* Developed new functionality for Cayenta Utilities* Communicated regularly with on-site application consultants, support analysts and clients * Created requirement documents and detailed design documents* Assisted in developing a Java thin-client version of Cayenta Utilities* Maintained Actuate reports. Took on ownership of reporting subsystem.

M.Sc., Computer Science

M.Sc. Computing Science

B.Sc, Mathematics/Physics

B.Sc, Computer Science