Ndene Diallo Email & Phone Number

Oakland, Ca, Us

Communication: Directly contact and receive clients via phone calls, email, and live chat to diagnose and address issues. Effectively receiving and relaying information internationally. Maintaining org-wide communication procedures, practices, and security for scale and reference across the board.Documentation: Utilizing industry-leading help desk software to effectively and efficiently create highly detailed support tickets. Providing an in-depth roadmap from issue to resolution for future reference. Escalated tickets to multiple departments. Creating and maintaining macros for quick and easy resolution to common and new types of problems.Technical Support: Resolve common and new Vagaro SaaS issues through effective diagnosis and procedure-based resolution. Reference internal documentation to categorize issues and address them properly. Remotely connect with clients on various operating systems to investigate and deliver solutions.Customer Satisfaction: Managed client repertoire delivering valued solutions with transferrable knowledge. Utilize company-native CRM to directly reach, maintain, and reference clients and issues/tickets.Privacy: Managed Vagaro's ethics and values by following the best practices for personal identification information (PII), state-applicable laws, and HIPAA compliance for privacy in all forms of communication.Conflict Resolution: Create a net of safety between org and the client while deescalating and addressing urgent issues. Redirect managerial requests by providing instant resolutions.Technical Applications: Windows, Mac OS, and Linux, up-to-date on Vagaro SaaS application and hardware, helpdesk software application, research on consumer features, integrations, and tools, onboarding and regulatory usage, remote support software, and Vagaro hardware/software diagnosis.

Technical Advisory: Extensively covered a wide array of technical topics as adaptive solutions in a fast-paced environment. Conceptualized problems from different perspectives to better address and resolve issues.Troubleshooting: Quick and thorough analysis of issues to deliver solutions in real time. Priority assessment to effectively gauge and manage troubleshooting initiatives. On-Site Repair: Performed and assisted in making repairs while maintaining best practices for technical repair. Documented diagnosis, issue, repair, and procedure for future reference.Privacy: Managed precinct ethics and values by following the best practices for personal identification information (PII) and state-applicable laws for privacy.Customer Satisfaction: Managed client repertoire delivering valued solutions with transferrable knowledge. Utilize company-native CRM to directly reach, maintain, and reference clients and appointments. Deescalated direct and received client conflicts.Documentation: Documented in-depth analysis of client issues, diagnosis, procedure, resolution, and outcome. Referenced and created precinct-wide conventions for relaying information to manage consistency across all documentation. Collaboration: Cultivated a highly synchronous environment by building team repertoire, setting team initiatives, and strategically creating and maintaining effective and efficient feedback loops through multiple channels.Technical Applications: System board repair, expansion installs, PC research/development (custom builds), operating system repair, Windows, Mac OS, and Linux, up-to-date on new software and hardware in the current tech sector, research on consumer electronic manuals, factory resets, regulatory usage, software installations, virus analysis/removal, hardware/software diagnosis, consumer tech recommendations, apple hardware/software solutions, and data management/recovery.

United States

As a Curriculum Creator, I develop engaging and immersive learning experiences for geniuses. My responsibilities include:- Designing curriculum for summer and regular immersion programs that teach various types of technology.- Teaching web development using modern technologies such as Python with Flask and frontend libraries like Bootstrap.- Training Youth Educators on the curriculum and overseeing in-person youth development.- Creating software tools using modern technologies such as React/JS, Python, Node, MongoDB, and Express (MERN Stack).- Developing detailed guides for products, tools, or software.- Managing Ubuntu Center, a creative tech center space that includes overseeing its operations.

Led a team of geniuses through project-based learning on mobile development. Held workshops on the use of Firebase API coupled with mobile development using Flutter: - Connecting Firestore & Realtime Database - Implementing User Authentication - Problem-solving and debugging - Creative IdeationHeld UI/UX design workshops for instruction on how to develop prototypes using Figma.

- Implemented new features to the academies platform in light of a new partnership.- Added, updated, and maintained code to suit new branding implementation.- Debugged, and tested different features using cypress and datalog.