• Successfully navigated multiple gig-based platforms, including Uber, Amazon package delivery, Grubhub, and DoorDash.• Demonstrated exceptional customer service skills, fostering positive interactions with a broad range of clients and ensuring repeat business.• Mastered time management by efficiently coordinating and executing delivery routes, ensuring timely and accurate deliveries.

• Provided comprehensive web development solutions to a diverse clientele, translating client visions into functional and visually captivating websites.• Managed project timelines and exceeded client expectations by consistently delivering projects on schedule and within budget.• Balanced concurrent roles as a freelance web developer and a gig-based driver, effectively managing time and commitments.• Adapted to the demands of different platforms, providing exceptional service and… Show more • Provided comprehensive web development solutions to a diverse clientele, translating client visions into functional and visually captivating websites.• Managed project timelines and exceeded client expectations by consistently delivering projects on schedule and within budget.• Balanced concurrent roles as a freelance web developer and a gig-based driver, effectively managing time and commitments.• Adapted to the demands of different platforms, providing exceptional service and consistently meeting performance metrics.• Leveraged strong organizational skills to optimize delivery routes and ensure prompt and accurate deliveries for various platforms. Show less

• Spearheaded critical incident management for Strategic Enterprise Clients, ensuring swift and effective resolution of unexpected technical issues.• Collaborated closely with clients to understand their unique needs and concerns, tailoring solutions around a diverse array of technologies such as Logging Systems, Event Management, IDS/IPS, Routers, Switches, Firewalls, MySQL, Linux/UNIX, Windows Server.• Delivered timely and precise resolutions for reported incidents, showcasing not… Show more • Spearheaded critical incident management for Strategic Enterprise Clients, ensuring swift and effective resolution of unexpected technical issues.• Collaborated closely with clients to understand their unique needs and concerns, tailoring solutions around a diverse array of technologies such as Logging Systems, Event Management, IDS/IPS, Routers, Switches, Firewalls, MySQL, Linux/UNIX, Windows Server.• Delivered timely and precise resolutions for reported incidents, showcasing not only rapid problem-solving skills but also a customer-centric approach that nurtured long-term client relationships. Show less

• Demonstrated expertise in customizing, installing, and seamlessly integrating Core solutions, both remotely and on-site, achieving optimal system performance and client satisfaction.• Acted as a trusted consultant to clients throughout the testing, evaluation, pilot, production, and training phases, playing a pivotal role in ensuring the successful deployment of solutions that met their specific business requirements.• Collaborated cross-functionally with internal teams to relay… Show more • Demonstrated expertise in customizing, installing, and seamlessly integrating Core solutions, both remotely and on-site, achieving optimal system performance and client satisfaction.• Acted as a trusted consultant to clients throughout the testing, evaluation, pilot, production, and training phases, playing a pivotal role in ensuring the successful deployment of solutions that met their specific business requirements.• Collaborated cross-functionally with internal teams to relay customer feedback and insights, contributing to ongoing product improvement and development efforts. Show less

• Managed the US territory for Posalux, overseeing the installation and maintenance of cutting-edge CNC drilling and routing machines for the PCB manufacturing industry.• Provided expert technical support to U.S. PCB clients, collaborating closely with the Swiss team to ensure seamless operations and effective communication.• Fostered enduring client relationships through targeted technical assistance and prompt issue resolution.• Took a proactive role in driving growth… Show more • Managed the US territory for Posalux, overseeing the installation and maintenance of cutting-edge CNC drilling and routing machines for the PCB manufacturing industry.• Provided expert technical support to U.S. PCB clients, collaborating closely with the Swiss team to ensure seamless operations and effective communication.• Fostered enduring client relationships through targeted technical assistance and prompt issue resolution.• Took a proactive role in driving growth opportunities by actively participating in U.S. trade shows. • Managed and organized the Posalux booth, showcasing innovative solutions and engaging with clients to understand their needs and challenges.• Demonstrated a customer-focused approach in trade show interactions, aligning Posalux offerings with client requirements and contributing to business development efforts Show less

• Trained new employees on system procedures and technologies, ensuring a consistent level of support across the organization.• Implemented data backup methods, enhancing archiving practices and streamlining migration processes during PC system upgrades.• Played a pivotal role in hardware/software installation, maintenance, and technical support through efficient management of the trouble ticket system, ensuring seamless operations across multiple facilities.• Led enterprise-level… Show more • Trained new employees on system procedures and technologies, ensuring a consistent level of support across the organization.• Implemented data backup methods, enhancing archiving practices and streamlining migration processes during PC system upgrades.• Played a pivotal role in hardware/software installation, maintenance, and technical support through efficient management of the trouble ticket system, ensuring seamless operations across multiple facilities.• Led enterprise-level support and deployment of Blackberry handsets, demonstrating a high level of technical expertise and delivering top-tier service to executive and director-level users.• Executed comprehensive disaster recovery exercises, ensuring the organization's readiness for potential disruptions and data recovery scenarios, to ensure business continuity and data integrity. Show less

● Set up wireless networks for students and companies in the greater Cedar Rapids area● Diagnosed and installed computer components, various servers and operating systems

● Provided Voice and Data installations and disconnects at client/customer locations● Performed various tasks within the telecom build out/construction process