Product Specialist - Mobile App
Current• Served as the Subject Matter Expert (SME) on the Orangetheory Fitnessmobile app.• Assembled cross functional teams daily to collaborate on productreleases, manage backlog issues, and enhance and scale globaltechnology products.• Gathered and implemented business requirements weekly in fast pacedagile development cycle.• Acted as liason between Marketing, Support, Fitness, Business, and ITteams to refine the product and incorporate features based on marketand customer demands. Negotiated day-to-day trade-offs acrossmultiple teams and avenues.• Managed multiple teams of mobile app support agent (20 agents, Level I& II) and served as the escalation point for all mobile issues. Triagedbacklog of mobile issues, solutions, and enhancements.