Nicholas Monroe Email & Phone Number

Expert in technical troubleshooting and RF communication.Employment History Outline:Velocity NetworkMay 2021 - Current-Provides support to hundreds of customers-Manages complex networks composed of multiple domains-Expert at assisting end users-Experienced with troubleshooting Office and other Microsoft applications- (More in resume)Lead Support Technician at Lascar ElectronicsOctober 2019 - May 2021 -Field customer support calls -Monitor new/frequent product issues -Perform product inspections -Working with engineers to troubleshoot recurring issues -Draft project proposals for product development. Ground communication systems technician for the RQ-4 Global Hawk:May 2015 - October 2019: Beale Air Force Base, CA -Flexible and vital component to any team -expert trainer and team leader -Maintained and Improved multi million dollar systems on a daily basis. -Hands on experience with UNIX, Microsoft Office, MRV, and other software. -Frequently placed in charge of 5-10 people and tasked with accomplishing mission critical tasks. -coordinated over 15 organizations on a daily basis to ensure smooth and successful daily operation. -Performed inspections and operated KU-band, UHF/VHF hardware and software on a daily basis. -Headed the Hazwaste and corrosion control program. -Moved as needed from shift to shift to fill critical manning requirements, and train troops. Presidential Communications Support TechnicianApril 2014 - May 2015: Andrews Air Force Base, VA -Monitored and Maintained Top Secret and other classified Networks for POTUS and other VIP's. -Worked closely with various other shops to coordinate and unify our operation. -Organized many company wide activities and volunteered my support constantly for my leadership. -Performed preventative maintenance on various servers, modems, and software. -Frequently worked with senior VIP's in critical, high viability roles. -Received multiple letters of appreciation from various leaderships for my dedication to mission. Radio Frequency Transmission Systems Apprentice TrainingAugust 2013 -April 2014: Keesler Air Force Base, MI -Volunteered my free time outside of classes to my community and to leading and training fellow Airmen. -Attended over 20 courses on radio theory, networking principals, LOS setup and operation, and many others. -Frequently assisted in planning events and organizing groups for my leadership. -Passed all classes with flying colors, while volunteering in my free time. - Learned cable building for CAT 5 and fiber optic

Listed skills include Radio Frequency, Customer Service, Project Management, Team Leadership, and 15 others.

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  Community College Of The Air Force