Phil M. Email & Phone Number

Erie, Pennsylvania Area

Maintain computer infrastructure and systems in the Gaudenzia Erie/Sharon/Pittsburgh networkTroubleshoot issues relating to workstation (hardware/software), printer, web portal, network, and phoneProvide help desk support via remote or phone guidance to over 100 employees in the Gaudenzia NetworkIncrease IT department response time and productivity by 50% based on reviewsManage to take in and handle an influx of at least 10 or more help desk requests on a daily basisTravel to locations in Erie/Edinboro/Corry/Sharon/Pittsburgh to service workstations and network issues

Erie, Pennsylvania

- Maintain and modify programs under the Gannon system.- Test document modifications and write operational instructions- Provide on-call support and problem resolution for computer applications- write new program code using prescribed specifications to support Datatel Colleague and/or Benefactor applications.- Install and update Third Party applications to the Gannon system (Colleague Web UI, Compansol Blumen, Maxient)

Fairview, Pa

Helped develop and implement in-house Real-Time Strategy (RTS) system through WPF, XAML, and C#Assisted in the creation of in-house Database Management System (DMS) through ASP.NET MVC 5, C#, Entity Framework, and HTMLAssist with general IT issues from software installs, hardware installs, network security, and Lean Office Habits.Database management through Table and Query creation in MySQL

Erie, Pennsylvania Area

Responsible for meeting criteria for the website as well as updating and editing information as necessary. Working with Penn State University's Drupal CMS to build upon an existing website.

Erie, Pennsylvania Area

Completed various maintenance related activities based on the request of the supervisor. Tasks included grounds keeping, moving furniture, painting, and other miscellaneous activities.

I managed the League of Legends Community at vVv Gaming. I was responsible for all of the League of Legends division members; making sure they are happy, being helpful, and enhancing experiences. While planning League of Legends events for vVv Gaming I strove for them to be seen on a very professional level while also being an amazing experience for all of those participating as either a player or viewer. During my time with vVv Gaming I gained various skills such as blogging, management(community and project), and live stream production. Being the community manager also allowed me to hone my time management and scheduling skills, coordinating schedules was the hardest part about running a community.vVv Gaming is a community driven by competition and eSports. I continued my role as Event Coordinator while in the position of Community Manager.

Creating events for the League of Legends community to participate in at a semi-competitive or casual level. Events ranged from In-house League of Legends games within the community, community wide tournaments for prizes, and tournaments open to all League players (King of the Summoner's Hill).Outside of competition I was responsible for creating League of Legends viewing parties for LCS and other League of Legends professional play.

A League of Legends shout-caster is likened to that of a normal sports commentator in the sense of explaining, in detail, the information that is being presented to the viewer in a concise and meaningful fashion.My focus was more on the play-by-play aspects of shout-casting but would provide analysis when needed.

Erie, Pennsylvania Area

Provide excellent customer service to guests at Target as well as accomplishing various store related tasks.

A lot of laboratory upkeep; everything from cleaning, preparing, measuring chemicals, and making sure the labs would run smoothly for the labs.

Provided excellent customer service to people that shopped at Kmart stores.