Dylan Singleton Email & Phone Number

United States

Erie, Pa, Us

Erie, Pennsylvania, United States

Manage and remediate cybersecurity incidents, including threat detection, vulnerability assessments, and improving security posture across diverse client environments.Deploy and manage various security solutions for antivirus, spam filtering, endpoint detection and response (EDR), and security information and event management (SIEM).Review security alerts and take appropriate actions to address threats, escalating when necessary.Conduct security awareness training and simulated phishing campaigns to enhance clients’ security practices.Collaborate with cross-functional teams to implement security tools, ensuring streamlined project execution.

Erie, Pennsylvania, United States

Conducted initial hardware staging for client orders, ensuring seamless setup and functionality.Created and managed user accounts in Active Directory, establishing proper access controls and adherence to security policies.Configured and deployed user devices, including setting up authentication methods and security protocols.Provided remote technical support, resolving client issues promptly and efficiently.Remotely set up user systems, ensuring smooth onboarding and functionality, while maintaining strict access controls.Made onsite visits to clients for technical support and hardware installation, ensuring optimal functionality and client satisfaction.

Erie, Pennsylvania, United States

Performed routine maintenance on customer vehicles, demonstrating technical expertise and attention to detail.Effectively communicated technical findings to customers, ensuring a clear understanding of their vehicle's condition.Managed customer transactions, including cashing customers out and handling online tire orders.Maintained strict adherence to safety regulations and proper disposal of chemicals and hazardous materials, ensuring a safe working environment in the garage.

Grafton, West Virginia, United States

Played a key role in the launch of the Online Pickup and Delivery service at the Grafton facility.Ensured timely and high-quality fulfillment of customer orders, emphasizing organization and attention to detail.Provided excellent customer service by greeting customers, keeping them informed about their orders, and meeting company objectives for Online Pickup and Delivery goals.Collaborated effectively with team members to streamline order processing and enhance service efficiency.

Clarksburg, West Virginia, United States

Analyzed sales and customer trends across six departments to optimize sales performance.Effectively managed daily work schedules for a team of 10+ associates, assigning tasks and fostering associate development for potential promotions.Led a team of associates to maintain an organized and efficient backroom, ensuring readiness for seasonal inventory overflow.Demonstrated strong leadership during a three-month overnight assignment, enhancing team morale and motivating 25+ associates to consistently meet nightly goals and improve productivity.

Clarksburg, West Virginia, United States

Proficient in hands-on assembly of bicycles, furniture, displays, and grills, demonstrating adept attention to detail.Provided exceptional customer service by assisting customers with inquiries, offering product recommendations, and operating cash registers in the Lawn and Garden department.Organized and maintained displays, showcasing strong inventory management and organizational skills.Collaborated effectively with team members to ensure a smooth workflow and optimal product availability, fostering teamwork and communication abilities.

Bridgeport, West Virginia, United States

Collaborated on a virtualization project, creating a hardened virtual workstation in compliance with the CIS Benchmark for the specific operating system, showcasing attention to security standards.Leveraged Ansible automation to streamline the hardening process and conduct security audits on virtual servers, emphasizing proficiency in automation and security auditing.Conducted in-depth analysis of workstations to identify and eliminate personally identifiable information (PII), demonstrating a commitment to data privacy and security.Engaged in practical penetration testing exercises on virtual servers, including password cracking and Linux filesystem exploration, showcasing hands-on experience with cybersecurity testing methodologies.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Cybersecurity, Summa Cum Laude

Activities and Societies: Competed in the National Cyber League hosted by Cyber Skyline, honing skills in various crucial areas.