Nicholas Rivers Email and Phone Number
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As a Trainer III at Paylocity, I facilitate various types of training programs for new and existing employees, from New Hire Training and Professional Development Training to Product Release Training and Upskilling Training. I have been working at Paylocity since Sep 2020, starting as an Account Manager and then advancing to Trainer II and Trainer III within less than two years. My core competencies include instructional design, training facilitation, communication, conflict mediation, feedback, mentoring, and employee engagement. I also have a strong background in client services, HR and payroll systems, higher education, student affairs, studio art, and graphic design. I hold a Master's Degree in Higher Education Leadership from Florida Atlantic University, where I also worked as a Hall Director and a Graduate Assistant. I have published several presentations on topics related to student success, advertising, and personal and professional development. I also have a Florida Ready to Work Certification Gold Level, which demonstrates my proficiency in workplace skills and abilities. My mission is to help others become successful by providing them with the knowledge, skills, and resources they need to excel in their roles and careers.
Paylocity
View- Website:
- paylocity.com
- Employees:
- 3237
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Trainer IiiPaylocity Feb 2023 - PresentLake Mary, Florida, United States• Facilitate virtual and in-person trainings ranging from New Hire Training, Certification courses, Professional Development Trainings, and New Employee Orientation• Design training materials ranging from RISE Articulate kits, Video Based Trainings, and classroom-based facilitation guides, interactive content and more based on business needs of customer service, client and employee retention, and soft-skills• Manage projects within my current department and cross-departmentally including Hiring Manager Training, Professional Development Training, Upskilling/ACE Training, and Designing Trainings• Mentor newer trainers across multiple sites in the ways of facilitation, conflict management, and professional and personal development• Co-Chair of the Employee Engagement Committee and tasked with creating and assisting with department-wide events to foster engagement and team-building• Present in front of executive level and company wide audiences in the ways of employee engagement, professional development, and providing updates on learning and development initiatives• Take on additional projects outside of my scope as a trainer ranging from creating new Impression Badges to collaborating with different department members to create a division wide “Ways of Working” initiative
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Trainer IiPaylocity Sep 2021 - Feb 2023Lake Mary, Florida, United States- Responsible for training new Account Managers in the client services space within the Lake Mary, FL office- Utilize both in-person and remote teaching methods to ensure that all materials are covered for job-dependent examination as well as to prepare the new hires for their new roles within the company- Partner with other departments to create and provide resources to new account managers in order to assist with their transition from training to on-the-floor job duties- Assist the L&D Team with special projects focusing on the simplification and enhancement of New Hire Training- Welcome new employees to a company that focuses on career development and growth, fostering a positive culture, inclusion and diversity, as well as customer/client satisfaction- Facilitate a multitude of classes ranging from New Hire Training, New Employee Orientation, ACE Certifications, and more
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Account ManagerPaylocity Sep 2020 - Sep 2021Lake Mary, Florida, United States• Contributed to the success of multiple teams by responding to client calls and emails to provide quick and accurate assistance for clients’ payroll critical issues, system navigation, and general questions• Designed and facilitated a training on Garnishment Managed Services, inputting child support orders, and state tax levy orders to the 19T and 8T teams within my first three months of starting• Volunteered to assist other account managers by creating success plans and training them on ways of working successfully and more efficiently in their roles on a monthly basis• Frequently tasked with taking over escalated client cases and accounts due to my ability to deescalate situations and handle stressful circumstances with ease and poise while maintaining a client portfolio of over one million dollars in annual revenue• Continuously supported the Garnishment Managed Services team when needed by completing child support orders, state tax levies, and many other garnishments while also supporting my own clients
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Cultural Ambassador/Deli Clerk/Customer Service StaffPublix Super Markets Jan 2019 - Apr 2020Richmond, Virginia, United States• Chosen as one of 3 cultural ambassadors responsible for training and welcoming new associates to the company through orientation classes in a classroom setting during a monthly day long training • Cross-trained in several departments outside of initial hired position (Deli Clerk) including customer service staff, bakery decorating, and grocery staff, while also being tasked with training new hires • Tasked with department improvement by partnering with teammates to create new initiatives and department training to promote teamwork, efficiency, and safety throughout the department and store -
Hall DirectorVirginia Commonwealth University Jun 2017 - Feb 2019Richmond, Virginia• Trained and was responsible for managing a staff of 11 resident assistants by overseeing schedules, conducting weekly individual meetings, and providing performance reviews• Chaired several committees including Professional Staff Recruitment, Selection, and Training and Student Staff Recruitment, Selection, & Training, and Assessment & Development • Collaborated with several inter- and cross-departmental partners to design and implement trainings and courses both virtually and in-person focusing on customer service, responding to emergencies, and developing educational initiatives• Responded to escalated student and parental emails and phone calls regarding customer service issues ranging from safety and security, quality of living spaces, roommate conflicts, and more -
Graduate Hall DirectorFlorida Atlantic University Jul 2015 - May 2017Boca Raton, Fl• Supervised; after recruiting, interviewing, and selecting a staff of 8 resident assistants facilitating training sessions, weekly staff meetings, one-on-one meetings, and weekly reports• Served as a member of several committees to enhance and implement professional/student staff selection and training, redefine the resident assistant position, and coordinate and plan large-scale events on campus geared towards education and personal development• Implemented theory into practice by utilizing my degree in Higher Education by researching adult learning theories and then utilizing those theories to create mutli-week and ongoing training for professional and student staff members, educational on-campus events, and student counseling• Operated on an on-call structure (weekly/weekends) responding to crises situations including, but not limited to students in distress, medical transports, building floods, a hurricane, and domestic disagreements• Managed a staff of 12 resident assistants during my first year as a graduate student retaining 10 staff members in the spring semester and rehiring all that applied• Collaborated as a member of the Student Staff Recruitment, Training, and Development team which was responsible for creating and implementing yearlong training sessions for student staff members in various roles via in person, virtual, and interactive training sessions/materials• Prepared Professional Development trainings for resident assistants and professional staff members throughout the year on the topics of customer service, staff motivation, and personal leadership styles -
Summer InternVirginia Commonwealth University May 2016 - Jul 2016Richmond, Virginia• Co-supervised, along with students and professional staff, the RAM CAMP 2016 freshman leadership camp preparation and recruitment committee as well as the Resident Hall Association Executive Board• Organized the creation of the RAM CAMP 2016 Guidebook App complete with a detailed schedule including, but not limited to: room reservations, presenter scheduling, dining options, directions to presentations, and emergency contacts; all while collaborating with on- and off-campus partners
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Resident AssistantFlorida State University Aug 2012 - Jun 2015Tallahassee, Florida• Co-chaired the Hall Ambassador and Hall Government Committees; responsible for projects ranging from recruitment, training, operating tours, and promoting a positive community to potential new students/family• Planned, executed, and evaluated interactive and developmental programs to facilitate resident growth in responsible citizenship, learning, appreciation of differences, personal wellness, and involvement• Provided consistent daily leadership to coed/single gender floors of 30+ male/female undergraduate students in a building with a total population of 500 (Kellum Hall) to 700 (DeGraff Hall) residents• Responded to crisis situations as well as the academic, personal, and emotional concerns of residents in a timely fashion while maintaining resident privacy -
Videographer/EditorCamp Takajo Jun 2014 - Aug 2014Naples, MaineProvided professional instruction on the creation of short films/ videos to young boys ages 8-15 while also acting as a counselor and mentor, specifically caring for a bunk of eight 10 year olds along with a diverse group of other counselors from the United States, the United Kingdom, New Zealand, South America, and other countries across the globe. -
Early Morning Flow Team MemberTarget Jun 2012 - Aug 2012Pensacola, FlI was a member of a team that was responsible for the unloading of trucks and stocking of retail merchandise during an early morning shift. I was also able to provide excellent customer service to Target Guests when the store opened by helping them find item locations, request items that are out of stock, or by answering any questions guests may have had. -
Sales AssociateRack Room Shoes Aug 2008 - Oct 2008Pensacola, FlI was a sales associate who was responsible for providing quality customer service with a smile from the start of the their search for the perfect shoe all the way to helping them purchase their items at the register. I was also responsible for keeping up with a constantly growing inventory of stock that would have to be distributed throughout the store on a daily basis to keep up with customer demand. I ended this job by helping close the store, going through a hectic last week where the number of people in the store was no less than 50 and had to take on additional responsibilities as requested by my Regional Manager.
Nicholas Rivers Skills
Nicholas Rivers Education Details
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Higher Education/Higher Education Administration
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Fine And Studio Arts
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West Florida High School Of Advanced TechnologyMulti-Media
Frequently Asked Questions about Nicholas Rivers
What company does Nicholas Rivers work for?
Nicholas Rivers works for Paylocity
What is Nicholas Rivers's role at the current company?
Nicholas Rivers's current role is Trainer III specializing in Training Facilitation and Instructional Design.
What is Nicholas Rivers's email address?
Nicholas Rivers's email address is ni****@****mra.com
What is Nicholas Rivers's direct phone number?
Nicholas Rivers's direct phone number is 185079*****
What schools did Nicholas Rivers attend?
Nicholas Rivers attended Florida Atlantic University, Florida State University, West Florida High School Of Advanced Technology.
What are some of Nicholas Rivers's interests?
Nicholas Rivers has interest in Comedy, Children, Computers, Design Books, Graphic Novels, Digital Art, Television Shows, Environment, Education, Science And Technology.
What skills is Nicholas Rivers known for?
Nicholas Rivers has skills like Student Affairs, Residence Life, Public Speaking, Leadership Development, Teamwork, Advertising, Customer Service, Student Counseling, Photoshop, Facebook, Adobe Creative Suite, Digital Media.
Who are Nicholas Rivers's colleagues?
Nicholas Rivers's colleagues are Parker Nolan, Zac Pearson, Bella Xiao, Matthew Esposito, Gregory Eyre, Megan Degroat, Pascal Anglade.
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Nicholas Rivers
Washington Dc-Baltimore Area1atcc.org -
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nicholas rivers
Experienced Registered Nurse Seeking New Opportunities. Dedicated To Providing High-Quality Care, Creating A Positive Work Environment, And Supporting My Colleagues' Growth And Success.Renton, Wa4shccares.com, baycare.org, acac.com, acac.com -
Nicholas Rivers
Houston, Tx
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