Andy Tran Email & Phone Number

New York, NY, US

• Increased customer engagement and satisfaction: - Collaborated with a Managing Director to create a critical application for financial advisors to submit Transition Analysis requests, optimizing financial and tax.
• Improved UI development across teams: - Enhanced code consistency and maintainability by collaborating with senior engineers and tech leads to standardize UI coding practices, processes, and configurations..
• Enhanced release cycle efficiency: - Reduced QA time by 10% through the implementation of Cypress automated smoke tests, increasing test coverage and reliability. - Established a robust CI/CD pipeline, streamlining.

Ventura, CA, US

• Managed the company’s main public-facing websites. - Improved UI design and accessibility for ReactJS frontend to increase visitor satisfaction by 30%. - Fixed backend bugs for headless Craft CMS to optimize network.
• Enhanced the company websites: - Measure visitor behaviors with MS Clarity and Google Analytics 4 to better guide and target the proper contents for visitors. - Implement parallel CDN and cache on static resources to.
• Architected the process to migrate outsourced modules and components back to internal ownership.

Seattle, WA, US

• Designed, planned, and managed the project for overhauling Amazon Connect console with accurate deadlines and budgetary metrics.
• Increased customer satisfaction for Amazon Connect console by 30% - Revamped outdated Angular 1.2 UI to modern React UI. - Implemented accessibility features to meet WCAG 2.1 standard. - Developed system to collect.
• Reduced the average development time by 50% - Separated frontend and backend code into different packages and deployment pipelines. - Designed micro-service system to allow features to be quickly developed, deployed.
• Significantly improved the deployment time by 400%: - Developed full continuous deployment (CD) pipeline. - Improved automated unit tests to reach over 85% code coverage. - Designed and implemented automated.

Redmond, Washington, US

• Microsoft Teams
• Collaborated with a pioneer team to build the very first prototype of Microsoft Teams, the current de facto Microsoft communication app.
• Developed and enhanced many features for MS Teams: - Built the system to create and manage Teams and Channels. - Architected the system to fetch, sync, and manage People/User profiles. - Architected the system to.
• Designed and built the very first prototype of Calling feature, which is now the key selling point for MS Teams.
• Expanded many sub features in Calling including: - Improved P2P calls, group calls, and PSTN calls. - Built the portal for IT admins to customize Calling policies. - Built notification system for incoming calls, missed.
• Collaborated to development features across platforms and devices (Windows, MacOS, Android, iOS, etc.)

Redmond, Washington, US

• Microsoft Dynamics
• Developed cross-platform (iOS and Android) mobile apps for Dynamics CRM to improve the competitive position against Salesforce. The applications make use of several advance technologies: - HTML5, CSS3, and modern JS.
• Maintained and upgraded the web client through 4 different releases: - Improved accessibility and usability on tablet devices. - Improved performance on various pages and controls. - Developed new infrastructure to.
• Extended support and bug fixing for CRM Outlook client.
• Extended support and bug fixing for Unified Service Desk (USD) client.

Improves employee efficiency through:- Centralizes data and file sharing and printing.- Categorizes folders, files and emails systematically for searching and managing.- Recommends and provides tools and tips to help on daily tasks.Provides technical support to improve the business:- Multiple levels of networking user access to manage employee works.

Provides the store with professionally designed information and e-commerce websites.Provides technical supports such as:- Private network for employees and Wi-Fi network for customers and visitors.- Professional email system to improve the business credential.

London, GB

Works with a team of developers to create a data visualizing web application using the latest technologies:- Front-end UI is built in HTML5, CSS3, jQuery, Backbone.js, RequireJS, Bootstrap, and Mustache/Handlebar.- Data is provided through JSON data graph APIs built upon Node.JS REST services.- Database is served by MongoDB.- Authentication and.

Beverly Hills, CA, US

Worked on an intranet mash-up web portal using the ASP.NET Web-Part Framework. The portal consists of multiple useful tools to assist the developers and the NOC in controlling the servers' performance.Converted desktop applications to web-based applications.Created real-time web-based data visualization applications including:- Live and historic.