Working with great people on great stuff.

Led integration pre-close planning and post-close execution of Nuance's enterprise voice AI-driven business into Microsoft. Back to my roots!

Responsible for overall product and P&L of MileIQ, the #1 paid app in the Finance category in iOS App Store and Google Play, that invented its' category. Maintained industry-leading user engagement, NPS, and QoS, while significantly reducing investment. Led the divestment of MileIQ out of Microsoft, insuring its' users would continue to benefit from the product they love.

Created, drove, and delivered new Microsoft strategies, products, and operational models that enabled the global launch of Microsoft 365 Personal & Family.

Integration of acquisition of Mobile Data Labs within Microsoft, enabling Mobile Data Labs to leverage Microsoft, and enabling Microsoft to leverage Mobile Data Labs.

Created the initial ecosystem of third-party partners for the Microsoft Teams product. Earlier, managed all aspects of business operations and rhythm of business, and other assignments as identified, as part of the launch of Microsoft Teams.

Conceived, developed and managed all aspects of innovative and successful Microsoft Earn product, including strategy, engineering, marketing, partnerships and operations. Developed an innovative and frictionless card linking technology platform, which supported virtually any merchant, any consumer, and any issuer. Delivered an innovative coalition loyalty and marketing program that leveraged real time credit card transaction data to deliver a frictionless consumer experience, that grew virally with nominal marketing expense, producing 66% incremental Microsoft revenue, and delivered 78% MAU. Partnered with Visa, Mastercard, American Express and FirstData. Defined a new and disruptive business model in the loyalty marketing space, that was self-funded by, and produced incremental revenue for, strategic partnerships including Starbucks, Whole Foods, Shell, and others.

Conceived, developed and executed new strategies and initiatives to expand Microsoft's advertising aspirations to local business merchants. Managed every aspect of Bing Offers, including strategy, engineering, marketing, business development and operations to deliver an early entry in card linked offers space. Among others, established partnerships with First Data Corporation, Visa, MasterCard, Amex, and Cox Target Media, Gogo Networks,ViaSat Communications, United Airlines, New York Times, and Blackhawk Networks. Conceived strategy co-founded and served as a Board member for the Cardlinx Association, a non-profit org which is the singular industry association for the card linking ecosystem. Has dozens of members including Microsoft, Facebook, Amex and others.

Oversaw operational aspects of MSN's global engineering business, including re-engineering its' strategy and organization. Assisted with the creation of a new business strategy, technology strategy, and user experience paradigm, leading to first-time MSN service profitability. Established and managed a global rhythm of the business, including operational processes, for budgets, engineering, personnel, and communications.

Oversaw all operational aspects for the early stage launches of Bing Local Search, Bing Mobile Search and Bing Maps. Conceived strategies, established relationships, and drove mobile search partnerships with Apple and Android OEMs. Conceived strategies, established relationships and drove connected car partnerships. Established the initial dialogue and partnership model with Nokia in maps and search. Among others, established partnerships with Apple, Motorola, HTC, Toyota/Lexus, Hyundai/Kia, Garmin and TomTom. Provided content and assistance in hearings with EU and FTC related to competitive mobile practices.

Coined the industry term and created Microsoft's "VoiceSearch" strategy, 4 years before the launch of Siri, including the long-term roadmap leading to a network based, context aware personal assistant. Conceived, launched and managed the engineering aspects of Windows Mobile VoiceSearch, the industry's first VoiceSearch offering at scale. Co-led the Microsoft acquisition and integration of Tellme Networks, enabling the Microsoft’s long term VoiceSearch strategy. Conceived, launched and managed all aspects of 1-800-BING-411, repurposing and aligning 1-800-555-TELL to serve Microsoft’s strategic purpose.

Oversaw business development and business strategy for Microsoft's voice recognition technologies and products for the Microsoft Speech Server business. Identified and led the acquisition of Unveil Technologies, an early entrant in the machine learning, voice recognition space for customer service solutions. Helped established industry standards and negotiated third-party licensing relationships with companies such as Nuance Communications.

Industry leading referral and loyalty platform. www.getambassador.com

Customer Data Platform + Customer Loyalty and Engagement Products & Services = More Customer Insights = More Engagement = More Revenue

Conceived and co-founded the CardLinx Association (renamed to Digital Commerce Alliance), which has become the global association for online to offline commerce, and the card linking technology enabler.

Management consulting, strategy consulting, marketing consulting, and corporate development services.

Co-founded the company and strategy, successfully recruited a fantastic management team and board of directors. Coined the industry term “Voice Self Service”, building the industry’s first scalable approach to launch custom voice recognition applications as a cloud based service, generating recurring and transaction based revenue. Raised over $25M in funding from tier one venture firms including Lazard Ventures, Deutsche Telekom Ventures, Accenture Ventures, Time Warner Ventures, and Chelsea Capital Partners. Among others, customers included; Office Depot, ABN Amro, CitiBank, FedEx, RJ Reynolds, and Dominos Pizza. Among lessons, learned how to build a top shelf management team and board of directors, as well as learned how not to have a general partnership agreement and how not to do a Series B as a Founder.

Co-founded company and strategy, successfully launching the industry's first scalable voice driven auto attendant, branded "Virtual Operator". Among others, partners included Avaya, Lucent, Lernout and Hauspie, Siemens, and Inter-Tel. Took company public on Nasdaq Small Cap market. Among lessons, learned how to develop and launch a new market, how not to raise money, how not to build a Board of Directors, and how not to take a company public.

Co-founded and served as a Director for the voice recognition industry's first industry association focused on creating standards and market awareness for the productization of speech recognition, speech to text, and speech verification technologies. As well, the original sponsor of SpeechTek, the primary industry conference for the speech recognition industry.

Held a variety of roles with ever increasing responsibility. Most interesting roles included; launching IBM's voice recognition products (VoiceType) into the market, establishing personal and industry leadership in the space, identifying the use of active noise cancellation technologies to improve the accuracy of voice recognition, and leading the strategy and negotiating the worldwide ticketing for the global tours for the Rolling Stones, U2 and Pink Floyd. Also, co-founded and served on the Board of AVIOS, the voice recognition industry association that continues to lead industry thought leadership and standards.