Neal Johnson Email & Phone Number

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Oversaw all operations and administration for a team of 8 property managers with a total of 45 employees at various locations across West Michigan with collections averaging $900,000/month. Negotiated vendor contracts. Assisted to resolve resident conflicts as necessary. Assured compliance with state and city regulations. Responsible for preparing and explaining Budget to Actual reports each month.• Reduced monthly delinquency by 40% and total delinquency by 38% by enforcing eviction procedures• Collaborated with community agencies and created resource guide for residents pending eviction• Addressed regional staffing shortage by successfully recruiting and hiring 10 additional staff to reach full staff capacity• Resolved 90+ city and state violations by bringing properties into compliance• Facilitated quarterly team meetings to review policies and procedures• Co-created training material with the president for the “Own It” program to encourage residents to purchase, rather than rent, their home

Prepared and managed annual operating, capex and sales budgets. Analyzed utility usage and prepared variance reports for 230 properties. Reviewed monthly credit and charges reports. Reviewed monthly budget-to-actual reports and provided explanations. Assisted with month end reports. Proposed solutions to budgeting procedures and processes. Ran reports in Excel and filtered the data to find inaccuracies and identify variances. Reviewed general ledger reports. Assisted with collecting data and entering it in Excel for new property acquisitions. Provide management insight into issues and opportunities for improvement. • Improved and created new corporate reports by adding data components, increasing efficiency and relevance• Used Excel to create graphs, charts and pivot tables to analyze data• Spearheaded project in collaboration with COO to more efficiently read utility meters, transitioned to direct input via Tablets as opposed to manual recording methods. Developed all training material for new procedure• Authored money-saving ideas including rectifying irregularities due to malfunctioning equipment and documentation inaccuracies • Oversaw the implementation of Vestivo software and ensured accuracy of all rates and billing for RV resorts• Created standard computation for Gallons per Resident per Day in order to find leaks, malfunctioning meters or unauthorized water use• Established company policy to insure accurate meter readings from field employees• Facilitated statewide and national training for Community Managers, Regional Managers, and Regional Vice Presidents