Directed a team of nine engineers in the United States, achieving a remarkable 20% year-over-year growth in sales. Orchestrated the seamless integration of two separate engineering teams (Solutions Architects and Sales Engineers) handling interrelated products. This initiative resulted in the consolidation of these teams into a unified, sales-focused group during the merger of Codan and Zetron.• Organized product demonstrations and materials for large national tradeshows, coordinating engineers, equipment, and demo schedules.• Implemented and evaluated the company’s new ERP system to ensure seamless product quoting module within the structure of finance, production, and sales.• Introduced voice of the customer proposal writing strategy to revamp the bids and proposals process.• Facilitated greater collaboration between pre-sales and post-sales to speed product delivery.

Supervised a regional territory spanning 23 states from the Midwest to the Southeast. Conducted product demonstrations, addressed field technical inquiries, and provided tailored solution designs for local First Responders. • Created and produced a technical marketing campaign for transportable repeaters.• Developed go to market for latest technical radio repeater offering

Dedicated to facilitating new sales and sustaining revenue growth while overseeing global sales engineering and post-sales support teams. Actively participated in Product Lifecycle Management (PLM) to define products and introduce new features.• Led the US-based sales, engineering, and operations teams through Vocality’s acquisition by Cubic. Maintained customer relationships through transition to new team members.• Provided subject matter expertise to management for commercial and public safety sector.• Collaborated extensively on partnerships with both AT&T and Verizon, establishing our position as their preferred RoIP gateway vendor.• Acted as a customer/partner relations ambassador ensuring customer satisfaction and comfort with Cubic and its products.• Lead project engineer with a class1 railway for the single largest sale of Vocality equipment.• Led instructional design and training material creation for the Vocality product line

Managed global sales engineering team supporting government, commercial, and maritime customers worldwide. Met with customers and attended trade shows gaining knowledge on technology trends and identifying areas where Vocality can innovate.• Refocused and unified a geographically diverse team from post-sales support to new business generation and technical account management leading to a pipeline of over $75M. • Designed product requirements based on customer interactions, personal field observations, and firsthand experience with the product. This effort resulted in the creation of the most successful Vocality product, with sales exceeding 7,000 units.• Managed a special projects team focused on custom software development generating over $.5M per year.• Shared feedback with R&D and participated as a key member of management team focused on product direction and strategy.• Provided network design for Vocality’s largest single order with the Brazilian Air Force contributing to a 90% reduction in bandwidth consumption.

APCO Panelist: "Why do we still have interoperability problems? A look backwards at the history and roadblocks to future interoperability."

IWCE Panelist: "The Future of LMR: Planning for Interoperability, Interworking and Migration with LTE"

Oversaw the daily operations of a team of six sales engineers supporting the US federal government, intelligence community, and international government customers. Simultaneously functioned as an individual contributor. Played a lead role in crafting complex RFPs and government IDIQ submittals.• Mentored team members on sales engineering techniques and best practices.• Developed and modified processes driving efficiencies in sales engineering's interaction with customers, and other company functional areas.• Contributed as a member of leadership team involved in making strategic decisions for near-term and long-term company growth.• Expert editor of proposals, technical solutions, and pricing ensuring quality and accuracy.

• Participate in proposal/RFP/RFI/RFQ/TO/STO development efforts, including link budgets, network sizing, network diagrams, writing, editing, research, review teams, and production.• Advise and guide customers in selection of appropriate solutions and emerging technologies to match identified business needs and technical requirements. • Take joint ownership of assigned accounts with sales/business development and lead account management on technical issues. • Identify sales opportunities/solutions and positively contribute to account planning utilizing sales engineering tools. • Engage with members of sales engineering team and other departments, (e.g. bid/project management/ etc.) where appropriate, to provide advice to meet specific client requirements.• Communicate effectively with other "virtual” team members (business consultants, bid management, operations, customer services, and billing) to ensure swift resolution of issues and assist in the development of sales engineering/sales/support teams via training and coaching. • Develop and maintain a comprehensive understanding of the communications industry and business systems, procedures, networks, products, and services to enable effective client communications. • Design and price complex winning solutions.• Develop standard proposal and marketing material; pre-sales design and pricing tools; and maintain document/tool library.

• Delivered numerous winning proposals yielding growth of $19M per year for the Industrial/State and Local Government Segment. • Provided technical consulting and guidance to customers and sales staff throughout the entire sales cycle.• Performed space segment analysis, network sizing, and customer proposals for new and innovative solutions.• Developed custom pricing solutions in partnership with accounting and finance departments • Collaborated with various teams in the definition of new products and services.• Participated during trade shows to educate potential customers on technologies and services.

• Provide direct customer support during rollout of new networks and services, as well as ongoing problem resolution.• Visit customer’s data centers to evaluate their needs.• Maintain network equipment and administrate several secure LANs.• Design and build server farms including proprietary satellite acceleration servers.• Help determine techniques for acceleration of protocols in a satellite environment, including TCP, HTTP, and tunneled protocols such as IPSec, GRE, and Mobile IP.• Analyze products from external vendors to determine suitability within a satellite environment.

• Support clients in designing, installing, maintaining, administering, documenting and managing new software and applications for satellite network systems.• Advise customers on installed software problems and possible effective resolutions in a timely manner.• Develop detailed knowledge and skills on data networks, network applications, network protocols, and software development.• Provide new software and applications training for customers on request. Provide technical advice to network operation engineers.• Perform Software Configuration Management for multiple product lines. Maintain software integrity on multiple baselines and technical documentation in accordance with ISO9001.• Act as lead software tester and provide quality assurance for several projects simultaneously.• Provide technical training to customer support staff for newly implemented features.

• Test, identify and analyze moderate to highly complex embedded software and application problems in an in-house 300-node VSAT/PC network. • Create, as well as, perform testing procedures on Satellite Network Management Systems; VSAT and Hub hardware features; software applications using Internet Protocols.• Construct and maintain Satellite and PC-based networks that are running different types of data traffic such as TCP, UDP, FTP, HTTP, and Telnet.• Integrate, upgrade, and maintain software and hardware for VSAT/PC based satellite network systems. • Perform network debugging and analysis using network performance and tuning tools, recommend software solutions for network software issues.• Assist in determining requirements and developing plans to ensure smooth installation and documentation of new software features and applications.• Track problems and advise management of more serious problems and trends of problems, offering recommendations and solutions as necessary.• Hands on experience with the installation and administration of client and server operating systems including Linux, Unix Solaris 7/8/9, Windows 2003, Windows XP, Windows 2000, Windows ME, Windows NT, Windows 95/98, and MS-DOS.Common mistakes/misspelling regarding my name Neal Nystrom:Neil, Neale, Nistrom, Norstrom, Nustrom, Nystron, Mystrom, Mystron