Neama Ahmed Email and Phone Number

As a key member of the dedicated customer care team, I managed all customer inquiries and provided thorough support to address their shipping needs. Focused on resolving concerns and delivering exceptional service to boost overall satisfaction.

Led the process of onboarding new customer accounts, ensuring a smooth transition and delivering in-depth guidance on company services and website features. Served as the main contact for new customers, managing the account setup process, clarifying shipping options, and addressing inquiries. Demonstrated expertise in communicating company policies, procedures, and online tools, equipping customers to confidently navigate our website and initiate shipping transactions.

Front Line Agent:Delivered prompt and effective assistance through inbound calls ,addressing customer inquiries, tracking orders, and resolving issues to ensure satisfaction. Mastered internal systems to access shipment details and provide accurate updates.Back Office Agent:Managed email correspondence and cases ,handling customer inquiries, processing orders, and investigating shipment delays with meticulous attention to detail. Employed internal tracking systems and documentation tools to monitor interactions and ensure timely resolution and follow-up.

Managed Delivery Hero's live chat support system to enhance the efficiency and professionalism of order delivery. Leveraged strong communication skills to offer real-time guidance and troubleshooting, ensuring seamless order fulfillment and high customer satisfaction.

Guided a team through detailed training programs, imparting essential knowledge and skills to excel in their positions. Delivered instruction on company policies, procedures, and best practices, while nurturing a culture of ongoing learning and development. Actively mentored team members to facilitate smooth role integration and drive exceptional performance.

Collaborated with the team leader to manage daily operations, offering guidance and mentorship to team members. Played a key role in enhancing team performance, skill development, and overall productivity, fostering a cohesive and results-driven environment.

Managed live chat support for Talabat accounts, effectively addressing inquiries, resolving customer issues, and delivering prompt assistance to ensure optimal satisfaction. Demonstrated strong communication and problem-solving skills, ensuring efficient management of customer interactions while upholding high service standards.