Provided strategic consulting on HubSpot for enterprise setup & implementation across Marketing, Sales, and Operations Enterprise accounts.Able to take client's business requirements and implement HubSpot solutions to meet their requirements.

- Provided daily troubleshooting and CRM support to clients, ensuring seamless customer experience and resolving complex HubSpot-related issues.- Assisted over 300 HubSpot users with CRM troubleshooting and implementation, achieving recognition for customer satisfaction.- Optimized client workflows by recommending tailored HubSpot configurations, resulting in streamlined processes and measurable business improvements.

Video production & Live streaming services

- Conducted comprehensive troubleshooting for computer and software issues, using research and trial-and-error testing to resolve customer problems efficiently. Developed expertise in hardware replacement, alternative software solutions, and self-taught repair methods to better meet varied client needs.- Coordinated diverse technology projects including business and residential tech upgrades, network configurations, server/NAS maintenance, and Remote Monitoring & Management (RMM) service implementation. Used Spiceworks for project tracking and QuickBooks for invoicing, ensuring timely project execution and accuracy in client billing.- Maintained proactive communication with clients via phone, email, and in-person meetings, handling high-stress interactions and mitigating complaints by keeping customers informed on project progress. This improved overall customer satisfaction and loyalty.- Developed customer-facing training materials in walkthrough format, creating easy-to-follow documentation with visuals to help clients understand technical processes. Also contributed to internal training and standardized documentation practices, enhancing team consistency and client experience.

Handmade chainmaille jewelry.