Managing 2 ICT support teams, Infrastructure and EUC, with their 2 team leaders, counting 25 sysadmins in total. Taking care of capacity and recruitment needs, employee performance and evolution, long-term support staffing projection planning & budget requests, recruitment process, strategical decisions with heads of other ICT sectors.

Managing a team of 16 system administrators maintaining ICRC system infrastructure in Geneva, providing support to ICT technicians worldwide, as well as L2 end-user support.In charge of team organization (24x7 schedule), coaching and evaluation of training needs, recruitments, yearly performance reviews, operational escalations, team meetings.Goal: having a team of skilled professionals who trust each other and can rely on each other in order to get the work done, to learn and… Show more Managing a team of 16 system administrators maintaining ICRC system infrastructure in Geneva, providing support to ICT technicians worldwide, as well as L2 end-user support.In charge of team organization (24x7 schedule), coaching and evaluation of training needs, recruitments, yearly performance reviews, operational escalations, team meetings.Goal: having a team of skilled professionals who trust each other and can rely on each other in order to get the work done, to learn and to progress... and to have couple of beers together from time to time. Show less

Part of L2 SysAdmin team, in charge of managing our HQ ICT infrastructure in Geneva and supporting ICT technicians in ~300 field delegations worldwide.• Maintenance of ~3000 servers in virtualized environment.• Microsoft:- Windows server, AD, DNS, DHCP, DFS, WDS, IIS, File and printing, Hyper-V- SCCM - Windows updates, software distribution, OS deployment, sanity checks for ~300 distribution points, overall SCCM infrastructure maintenance- MIM 2016 - IAM, user… Show more Part of L2 SysAdmin team, in charge of managing our HQ ICT infrastructure in Geneva and supporting ICT technicians in ~300 field delegations worldwide.• Maintenance of ~3000 servers in virtualized environment.• Microsoft:- Windows server, AD, DNS, DHCP, DFS, WDS, IIS, File and printing, Hyper-V- SCCM - Windows updates, software distribution, OS deployment, sanity checks for ~300 distribution points, overall SCCM infrastructure maintenance- MIM 2016 - IAM, user lifecycle management- SCOM - monitoring• VMware:- vSphere- vRealize Automation- vRealize Network Insight- vRealize Log Insight• McAfee:- ePolicy Orchestrator- Endpoint Security• Linux:- RedHat- Satellite- AWX• L2 focal point for Commvault enterprise backup solution.• L2 focal point for all field installation related issues. Planning and delegation of duties, in charge of documentation, support to other sysadmins. HP ProLiant, Hyper-V, Windows Server, 2008/2012.• Maintenance and L2 end-user support for all the IT solutions and applications used at ICRC, for ~20000 employees.• Participation in the industrialization of the processes (ITIL) and the creation of documentation for internal knowledge base. Show less

• Responsible for providing tech support in Spanish to NCR employees in Spain and CLA countries. • Engaging appropriate application support teams for application problems that are out of scope of help desk.• Taking ownership of the incidents until their closure, making sure internal SLA targets are met.• Remote hardware troubleshooting, coordination with local technicians for onsite support, coordination and communication with 3rd party vendor (Dell).

Increased technical and organizational responsibilities:• Formed Level 2 within Helpdesk with the goal to filter the problems that require escalation to Software support L2.• Mentoring and training new and existing members of the team in order to improve the resolution rate obtained from Helpdesk.• Liaison between Account manager for McD and Helpdesk team.• Managing communications with clients and field support center to ensure customer satisfaction and call… Show more Increased technical and organizational responsibilities:• Formed Level 2 within Helpdesk with the goal to filter the problems that require escalation to Software support L2.• Mentoring and training new and existing members of the team in order to improve the resolution rate obtained from Helpdesk.• Liaison between Account manager for McD and Helpdesk team.• Managing communications with clients and field support center to ensure customer satisfaction and call resolution within SLA.• Constantly sharing acquired knowledge to ensure established procedures are adhered to, and new/updated information is applied during the resolution process. Show less

Remote resolution of all IT problems for one of NCR's most important clients in Spain - McDonald's. Dealing with NCR POS touch screen terminals, servers and work stations, switches, routers. Troubleshooting and providing support for proprietary NCR&McD software solutions.

Experience with configuring NETASQ UTM products (routing, NAT, firewall, VPN setup, QoS) and TELES VoIP gateways. Implemented VoIP PBX based on Asterisk and Cisco phones. Implemented internal monitoring system based on Zabbix. Installed and maintained Joomla CMS, SugarCRM and AXIGEN mail server for internal needs of the company. Responsible for creating company’s public image - entire site contents and product datasheets.

Part-time administration of corporate LAN. Maintained Debian server with F-Secure central management anti-virus solution, 50 Windows workstations and all other IT equipment.

Specialized in F-Secure computer security products. In charge of collecting data regarding future clients’ network infrastructure and assessing their needs. Organized technical trainings for partners’ IT staff, implemented F-Secure products and provided post sales technical support. Responsible for all translating activities (site and datasheet contents).

Provided technical support to business clients (leased lines, wireless). First line of support for the clients using shared web hosting, VPS and dedicated server services of the English hosting company “Datagate”.