Contractor for Sentara Health. Developing control, requirements, and user guide documentation for financial software platforms.

Contractor for Wells Fargo. Administrate and provide user support for SharePoint document library, Confluence, Jira Service Desk, and ServiceNow knowledge base. Provide technical writing and editing assistance.

Software Administrator – Administrator of Atlassian Jira, Jira Service Desk, Confluence, and Bitbucket. Administrator of additional software development supporting tools and services including Lucidchart and Microsoft and Apple Developer platforms. Service desk agent and customer advocate for these software tools and services.Documentation Manager – Manage, create, edit content for software engineering Confluence knowledge base. Support and train engineer content creators.Event Coordinator – Plan and organize team events and team building activities.

Contractor for AICPA. Documented software and business processes. Created and managed help site content.

Contractor for AT&T. Diagrammed and analyzed business processes and analyzed software workflow data. Built process workflows through BPMN to assist in requirements creation and task tracking for Motive software tools. Served as a BPMN and technical writing SME.

Contractor for Advance Auto Parts. Developed technical documentation and diagrams for service oriented software systems. Created documents using UML and BPMN to communicate software designs, system structures, and workflows. Developed software requirements, use cases, functional designs. Provided solutions and advice for business and IT strategy. Edited presentations and reports.

Wrote and edited technical guides, marketing materials, blog posts, and business proposals. Managed product strategy, marketing initiatives, and customer support for the in-house developed Record Tree personal record keeping software. Provided shipping and inventory support for clients and in-house products.

Wrote and edited marketing copy and business proposals. Researched marketing opportunities. Developed SEO analysis reports based on Google Analytics.

Wrote and edited user guides and support documentation, website marketing content, sales collateral, and application interface text. Provided quality assurance and customer support for software products. Contributed to product strategy and usability design processes. Products included Rackspace Email, Microsoft Exchange hosting, and Microsoft SharePoint hosting.